Customer Service Project Manager

PROFESSIONAL SUMMARY

-

SKILLS

WORK HISTORY

DARLING COBOS

NEW YORK, NY 11377

941-***-**** *******.******@*****.***

Talented professional considered knowledgeable leader. Offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Brings years of valuable expertise to forward company objectives. Project Management

Problem-solving abilities

Excellent communication

Multitasking abilities

Project Planning

Customer Service

Humble

Trustworthy

Confidence

Extrovert

Strategic Planning

Active Listening

Critical Thinking

Flexibility

Colorfast

Project Manager // 70 W 36th St // January 2021 to April 2024 Answered customer telephone calls promptly to avoid on-hold wait times. Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals. Planned, designed, and scheduled phases for large projects Established effective communication among team members for enhanced collaboration and successful project completion.

Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Answered constant flow of customer calls with minimal wait times. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sunshine Developmental School

Certified Teacher Assistant // 91-10 146th St, Jamaica, NY 11435 // January 2020 to November 2021 Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.

Supported students in developing social skills through structured activities and positive reinforcement techniques.

Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.

Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.

Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.

Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.

Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.

Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

Implemented differentiated instruction techniques to address diverse learning needs and ensure individual student success.

Contributed to school-wide initiatives focused on improving student achievement levels, participating in data-driven decision-making processes, and collaborating on team-based projects. Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.

Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.

Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.

Concentra Urgent Care Medical Center

Customer Service Representative // 600 N Cattlemen Rd Ste. 120, Sarasota, FL 3423 // October 2018 to November 2019

Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Updated account information to maintain customer records. EDUCATION

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Processed customer service orders promptly to increase customer satisfaction. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Contributed to sales growth by upselling products and services based on individual customer requirements.

Tracked customer service cases and updated service software with customer information. The Westin Hotel Sarasota

Hotel Front Desk Agent // 100 Marina View Dr, Sarasota, FL 34236 // January 2017 to June 2018 Welcomed each new arrival pleasantly and confirmed reservations and identification. Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.

Collected room deposits, fees, and payments.

Collaborated with team members to handle guest requirements from check-in through check-out. Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

Enhanced guest satisfaction by efficiently managing check-ins and checkouts. Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.

Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.

Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.

Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.

Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.

Resolved service-related problems and documented actions in system. Contributed to the development of promotional materials for events held at the hotel, increasing event bookings.

Completed late check-ins and directed guests to rooms and facilities. Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Developed and maintained positive relationships with guests for satisfaction. Bachelor Of Business - Business

University of South Florida // Tampa, FL

High School Diploma

LANGUAGES

Southeast High School // Bradenton, FL // May 2018 Spanish Arabic

Contact this candidate