Customer Service Specialist
Resume:
February 2019– October 2020
August 2018– December 2018
Ashiya Cannon-Oree
*** ******* ****** **** *** 24
803-***-**** • ****************@*****.***
I am proficient in all areas of work. Also, I am passionate and motivated, with the drive for excellence. I feel that my personal ambition, and willingness to accept responsibilities can be an asset to your company.
My Skills are:
Teacher Assistance
Clerical
Educational Support
Customer Service
Work Experience
Center Support/Teacher
Bright Horizons Child Development Center (Columbia S.C.) Supervised children and participated with children in activities. Established positive relationships with children, parents, fellow teachers and school administrators.
Laminated teaching materials to increase durability under repeated use. Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Teacher/Lead Teacher
Little People Learning Center (Columbia S.C.)
Maintained secure and disciplined classroom to provide a safe learning environment. Worked with teachers to design interactive lessons and increase student success. Supervised students throughout day, both within the classroom and playground. Provided them with meals and snacks.
Customer Service Specialist
Martin Brower Distribution (Lexington S.C.)
Documented customer correspondence, in CRM to track requests, problems and solutions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Remained calm and professional, in stressful circumstances and effectively defuse tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints. Escalated customer, concerns, issues, and requirements of supervisors for immediate rectification.
Assisted in training and motivating new employees. Reviewed customer interactions and activity reports that identify and address concerns. Cashier
Petrogas Group Pitt Stop
Collected payments and provided accurate change.
Accepted cash and credit card payment, and issued receipts. Helped with purchases and sign April 2003-April 2018
April 2003-April 2018
January 2000-March 2002
October 1997-November 1999
February 2023-April 2023
customers up for reward programs.
Verified customer age requirement for alcohol and tobacco purchases. Discounted purchases by scanning and redeeming coupons. Used suggestive selling techniques to promote add-on sales. Food Service Worker/Housekeeping Attendants
Palmetto Health Baptist
Follow procedures regarding food, safety to probably handle and preserve food. Responded to customer questions, effectively, explain preparation styles for menu items and help in entrée selections.
Received food orders from individuals and explained offerings. Environmental Service Housekeeper
Palmetto Health Baptist
Help prevent spread of infections by sanitizing surfaces, furniture, and equipment. Disinfect public areas frequently and provided spot cleaning to a welcoming atmosphere. Kept trash cans empty by removing regularly from rooms, bathrooms, and hallways. Maintained floors with regular sweeping, mopping and vacuuming. Returned vacant rooms to occupant ready status by deep cleaning, changing linens, restock, inventory, and removing trash.
Adhered to daily cleaning schedules, and updated as needed based on demand. Cashier/Customer Service Representative
Winn Dixie Supermarket
Collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice. Worked closely with front end staff to assist customers. Except cash and credit card payments, issued receipts and provided change. Process a refund for worn damage and broken merchandise. Delivered high levels of customer service to patrons using active listening and engagement skills. Preserved appearance of store by arranging and replenishes displays and merchandise racks. Verify, Customer’s age requirement for alcohol or tobacco purchases. Cashier/Sales Associate
Publix Supermarket
Maintained sales floor by restocking shelves, updating price, information, and managing inventory.
Reported, suspicious behavior, incidents in there to support loss prevention. Engage customers with friendly smiles and knowledgeable support to promote sales and build loyalty.
Processed customer purchases, and returns via cash and credit card. Counted cash at end of shift and prepared bank deposits. Reported damage, items, incorrect pricing to supervisor. Apple One(Temp Agency) Eligibility Specialists ll
SCDHHS Medicaid
Review applications in detail to determine eligibility status of clients. Understand and follows regulations for state eligibility. Makes collateral calls to get additional information regards to the clients applications. Maintains confidentiality of patients health, information in compliance of regulations . Education
High School Diploma August 1997 - June 2001
Spring Valley High School(Columbia South Carolina)
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