Customer Experience Care
Resume:
Berduisly Joseph
Highly dedicated and able to maintain customers satisfaction and improve customer
experience with my Employer through my proven problem solving skills, customer experience, and product knowledge, aiming to build a careers with a company with the insight and look towards the future
13813 SW 90TH Ave
H201 Miami, Florida
33176
berduislyjoseph@gma
il.com
EXPÉRIENCE
Sonova, — Customer Care representative
Nov 2021 - Oct 2023
● Provides prompt and efficient service to Humanscale customers & team members including the appropriate escalation of issues.
● Builds system expertise with order management systems to better serve customers.
● Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
● Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Wellfleet,— Customer service representative
May 2018- Aug 2021
● Maintain knowledge of health insurance products serviced at Wellfleet
● Proficiently take calls from all queues assigned to you based on business need
● Strong understanding of the internal processes
● Consistently exceed productivity and quality standards
● Strong ability to navigate the systems utilized within the department
● Ensure that all voicemail and email messages are returned within 24 hours
● Consistently maintain a positive and professional attitude
● Own the customer experience through answering calls timely/efficiently, resolving issues and honoring commitments made to our customers EDUCATION
Keiser University,— Associate of science
2017
Skills
Creativity
Organizational skills
Emotional intelligence
Attention to detail
Responsibility
Communication
Empathy
Detail-oriented
LANGUAGES
French-English
INTERESTS
Music, Art, Football, Documentation, Cooking, Travelling, Culture, History.
Contact this candidate