Advanced Customer Service Administration, Office Managment

Priscilla Ortiz

Newark, DE

Utilizing **+ years of office, banking and customer service skills for various companies either through direct hire or temp services. Took a medical leave of absence for several years to get my health back in order. Moved to a couple of different states due to my ex-husband's career relocations. Starting over from scratch after divorce, moved back to Delaware (hometown) to be close to loved ones. I am ready and eager to return to work.

Work Experience

Personal Shopper

Instacart - Boca Raton, FL

December 2017 to March 2020

Orders were assigned through the Instacart app. Once I confirmed an order, I would head to the grocery store, use the app to scan the items/products ordered, communicate with the customer through the app if an item was out of stock so that they were able to choose another of their choice or refund, organize each order personally at cashier/register, making sure the cold and frozen items were placed in their proper bags to keep from melting, travel to the customer's destination, hand them each bag personally, sometimes being invited to bring bags in to help those who weren't able to carry them, delivering items in a timely fashion. Great customer care, communication and rapport is always priority one. Front Desk Manager

Home Connection - Jersey City, NJ

March 2005 to May 2009

Greeting clients who entered office, answering phone lines, directing calls to proper individuals, taking messages, printing, copying, scanning office material, keeping files in order, in charge of updating client database, travel arrangements, accounts payable/receivable, varied errands and duties as assigned. Data Entry/Accounts Receivable/New Employee Trainer MBNA America - Newark, DE

April 1999 to March 2002

Processing incoming customer payments and updating personal information, keeping with/or surpassing 12,000 keystrokes per hour standard.

Customer Service Representative

Discover Financial Services - New Castle, DE

October 1997 to November 1998

Answering inbound customer calls in a timely fashion, guiding customers through their requests and grievances, taking a summary of notes for each phone call through account holder's profile and describing solutions. Team player and self-starter. Won several awards for best customer service. On-site training. Education

Vocational school in Medical Office Assistant

Dawn Career Institute Inc - Wilmington, DE

January 2000 to July 2000

Skills

• Office Management

• Accounts Payable

• Accounts Receivable

• Customer service

• Client Communication

• Data Entry

• Host/hostess experience

• Hands-on Training

• 15,000 KSPH

• Payment and remittance processing

• Payment handling and services

• Receptionist

• Team Training

• Typing 75-90 WPM

• Microsoft Excel

• Microsoft Office

• Data entry

• CSS

• Accounting software

• Clerical experience

• Typing

• Front desk

• Medical records

• Sales

• Cash register

• Training & development

• Medical terminology

• Serving

• Microsoft Outlook

• QuickBooks

• ERP systems

• 10 key typing

• Account reconciliation

• Organizational skills

• Real estate administrative experience

• Real Estate Investing Knowledge

• Real Estate Professional

• Communication skills

• Cash handling

• English

• Bilingual

• Spanish

• Balance sheet reconciliation

• Accounting

Certifications and Licenses

Driver's License

Medical Office Assistant

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