Real Estate Customer Service
Resume:
SUNIEINA
LATCHMAN
sunieinalatchman****@gmail.
com
Miami, FL 33177
Bold Profile
I have a proven track record in enhancing customer satisfaction and optimizing investment strategies, notably with Alorica and as a Self Employed Services Real Estate Investment Analyst. Excelled in relationship building and advanced financial modeling, achieving significant client retention and transaction success. Skilled in empathetic communication and technical analysis, demonstrating a unique blend of interpersonal and analytical abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
PROFESSIONAL SUMMARY
Alorica - Customer Support Specialist
WORK FROM HOME • 10/2023 - Current
Self Employed Services - Real Estate Investment Analyst New York, NY • 01/2021 - Current
Primerica - 2-14 Life and Variable Annuities License Agent Miami, FL • 01/2020 - Current
WORK HISTORY
Developed strong relationships with clients, resulting in repeat business and positive feedback.
•
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
•
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
•
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Strengthened relationships with industry professionals such as brokers, developers, attorneys, appraisers during networking events and conferences.
•
Optimized investment strategies for clients with comprehensive risk assessments and financial modeling.
•
Leveraged advanced technical skills in software applications such as Argus Enterprise and Excel; improving speed and accuracy of analyses.
•
Collaborated with cross-functional teams to evaluate and complete successful property transactions.
•
• Resolved caller issues quickly and thoroughly.
Handled and promptly resolved customer complaints to maintain professional relationships.
•
• Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
•
SKILLS
• Complaint Handling
Customer Relationship
Management (CRM)
•
• CRM Software
• Call center experience
• Quality Assurance
• Customer Response
• Problem-solving abilities
• Call Center Operations
• Active Listening
JCSS High School
06/2012
High School Diploma
EDUCATION
Circle 3 - Assistant Manager
Miami, FL • 09/2022 - 01/2023
Carvonis Group - Leadership Team Member
Hollywood, FL • 12/2019 - 01/2021
Exquisite - Trainer Coordinator
Miami, FL • 08/2019 - 12/2019
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
•
Supervised day-to-day operations to meet performance, quality and service expectations.
•
Maintained a clean, safe, and organized store environment to enhance the customer experience.
•
Developed strong working relationships with staff, fostering a positive work environment.
•
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
•
Improved customer satisfaction by addressing and resolving complaints promptly.
•
Helped with planning schedules and delegating assignments to meet coverage and service demands.
•
Mentored junior team members, fostering a culture of continuous learning and skill development.
•
Mentored and guided employees to foster proper completion of assigned duties.
•
Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
•
Increased employee retention by designing and implementing comprehensive training programs.
•
Improved trainee performance with regular evaluations and constructive feedback.
•
Boosted employee retention by conducting engaging and interactive training sessions.
•
Promoted a positive learning environment through effective communication and motivational techniques.
•
Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
•
Increased trainer productivity by establishing clear expectations and providing ongoing support.
•
Contact this candidate