Customer Service Data Entry
Resume:
Jainae Adams
Phoenix, AZ *****
**********@*****.***
• 2 + years of customer service experience and data entry
• Keen understanding of patient confidentially and regulations
• In depth knowledge of medical terminology and insurance coverage
• Communicates well with all members of the company
• Punctual and professional appearance and attendance
• Telecommuter
Work Experience
Customer Care Specialist
State Farm - Tempe, AZ
March 2023 to Present
Life Response Center
• Handling life insurance applications
• Speaking with and assisting agents within the company throughout the day with applications
• Handling multiple applications and monitors at once
• Updating information, giving updates
• Handling death claims
• Dealing with billing and disbursements on life insurance policies Caregiver
Proverbs Group Home - Avondale, AZ
January 2020 to November 2021
Claim Processor
Cognizant - Phoenix, AZ
November 2017 to September 2021
• Work on Medical Claims and process claims properly.
• Verify member's demographics thru Facets data base, DataNet and Gateway.
• Ensure all claims information remains confidential.
• Work adjusted and corrected claims.
• Work MLTSS Skilled Nursing Facility claims.
• Work special projects CS task.
Claims Processor/Customer Service Representative
CES - Phoenix, AZ
May 2017 to November 2018
• process claims / take calls
• Work on Medical Claims and submit claims properly.
• Provide support to various agencies and patients to ensure accurate information has been logged into medical data base.
• Obtain authorization from the utilization review board for all transports.
• Fix and change addresses using Melissa Data, USPS, etc Education
Crestview High School
Skills
• Customer support
• Typing
Certifications and Licenses
First Aid Certification
CPR Certification
Contact this candidate