Senior ops support manager

VIJITHA VINOD

** ********* **. *********, *******

647-***-**** ***********@*****.***

SUMMARY

Well-organized Management professional with ASQ Certified Greenbelt, bringing excellent multitasking abilities developed over 9 years of industry experience in continuous improvement, administration, customer service, Supply chain and warehouse management. Commended for consistently driving team success with knowledgeable enforcement of company procedures skillful personal training & high knowledge of data analytical skills and reports. Proficient in ERP software with expertise in databased management and MS Office applications.

KEY SKILLS

Reports and Data Management

Strategic / Targeted Growth

Workforce management

Policies & Procedures Manuals

Budget & Performance Management

Leadership & Development

Warehouse & Distribution

Multi-Project Management

Operational Streamlining

P & L responsibility

ACCOMPLISHMENTS

Instrumental leader in successful launching of Workforce Management System for Hopewell Logistics.

Spearhead continuous process and setup Labor management system.

Key leader in implementation of Performance Dashboard, Tableau reports & WMS.

Establish, Implement and maintain SQF and HACCP Quality System.

Prepared and delivered the training materials and SOP for WMS, WFM for all users.

Fostered a collaborative approach to developing process and performance controls.

Improve equipment utilization to reduce costs, organization assets and warehouse.

Set up effective control measure reducing service failure from 60 – 70 per month to under 10.

EXPERIENCE

SENIOR BUSINESS ANALYST April 2020 – Till Date

Hopewell Logistics (Kraft Heinz), Milton

Responsible for effectively collaborating with all support teams – Health and Safety, Asset Protection, People and Culture, IT, Logistics for Labor Planning, SOP and W. I’s.

Collaborate with IT and business teams to develop and enhance architecture to better track business KPIs.

Oversee and administer Quality team to maintain SQF standards

Manage, coach and develop staff; work with employees to set goals in training and development, performance and career planning.

Lead weekly & Monthly Business Meetings review with 3Pl partners and company cross-functional stakeholders.

Collaborate with internal departments to identify and close any operational gaps.

Work closely with Director and Vice President of operations for yearly financial budget.

Leverage existing database sources to build daily/weekly reports / dashboards / KPI for stakeholders across the business.

Lead ongoing and upcoming projects, testing and implementation.

Develop and deliver strategic planning, process optimization and system enhancement plans.

Responsible for managing the operational performance result of all aspects of warehouse administration department.

Work with operations and IT, to identify, collect, and understand existing data sources to be leveraged for reporting and collaborate to prepare project definition, design and planning.

Collect, analyze and synthesize complete information from disparate sources into a clear and compelling story.

Leverage tools to blend data from a variety of sources and automate manual reporting tasks.

Communicate with vendors to get the source data in appropriate formats.

Identify and implement ways to automate recurring reports.

Implement reports into a visual presentation for stakeholders when it is required.

LOGISTICS ANALYST January 2018- April 2020

Emblem Logistics Inc., Brampton, Ontario

Utilizes Warehouse software systems to verify supply, shipments, freight bill and prepare all documentation for warehouse and carriers with 100% accuracy.

Verifies inbound and outbound shipments to facilitate accurate inventory and bill of lading.

Developing, implementing, monitoring and maintaining supply chain management strategies to increase efficiency and speed of supply operations.

Prepare and processes a variety of reports including, KPI, Performance Management, expenditure reports, carrier performance track etc. on daily basis for General Manager.

Coordinate with Supply Chain team for the daily inventory management.

Create PO and wave orders as required.

Communicate with carriers for estimated time of arrival, appointments and outbound carrier requirement based on daily and weekly load predictions. Promptly deliver services to all drivers who arrive at the warehouse.

Provide exceptional customer service by maintaining a 95%+ on time delivery schedules and promptly followed up on customer inquiries.

Oversaw inventory control levels and verified storage and organization process were upheld correctly.

Report all short coded, damage and missing items and ensure they are recorded and communicated to clients and warehouse team.

ADMINISTRATOR /HR SUPPORT (TEMPORARY) July 2016- December 2017

Walmart Logistics, Mississauga, Ontario

Act as liaison between clients and customers to ensure mutual satisfaction.

Managed benefits enrollment by answering questions and aiding employees with login details.

Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.

Prepare all human resource documentation, including new hire letters, employee contracts and corporate policies.

Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 240 new employees.

Organized company-wide events designed to boost employee morale.

Updated HR data base with new employee information, changes in benefits and other details.

Coordinate with National HR Manager for ongoing technical training and personal development classes for staff members.

Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview process to identify qualified candidates.

Liaised between multiple business divisions to improve communications.

Addressed employee conflicts with appropriate urgency, following all corporate procedures.

Maintains the completeness, accuracy, and audits of associate files, including working files, medical files, and performance files and maintain confidentiality.

Accurate data entry and daily administration jobs such as Printing, Faxing and Filing.

Enhance the relation between the HR with employees by conducting regular meetings to discuss the issues that must be address through HR.

Update associates with policy changes.

SENIOR ADMINISTRTATION SPECIALIST

June 2010 to December 2015

Dubai World Corporate, Dubai, United Arab Emirates

Prepare and processes a variety of reports, plans, Performance Management, expenditure reports on daily basis.

Update and enhance existing reports to meet the growing needs of stakeholders.

Utilize Microsoft Applications to perform ad-hoc requests for reporting and data visualization by collecting and analyzing data from various systems.

Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status update and improvement recommendations.

Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practice and regulatory protocols.

Reduced expense by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Improved office efficiency by effectively managing internal communications and correspondence.

Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Project team leader to assist in migrating legacy HRIS system to new technology to minimize business impacts.

Manages and conducts pre-employment screening, reference checks, background screens and physical fitness tests.

Administered benefits programs, analyzed compensation another competitive data and prepared budgets.

Maintained work structure by updating job requirements and job descriptions for all positions.

Oversaw all HR needs for 720 employees’ operations across 03 locations.

Educated staff on HR software functionality with special emphasis in performance review, company policies and attendance tracker.

EDUCATION

ASQ certified Green Belt

Business Administration

SQF Practitioner

SQF Internal Auditor Certified

Diploma – Computer Science

Bachelor of Science (Physics)

HACCP Development and Implementation

TRAINING ATTENDED

Oracle HRMS Self Service HR, Recruitment, Performance Management

Maximo 7 Procurement

Excellence in continuous improvement leadership (ECIL)

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