Customer Service Administrative Assistant

ZENIA LOPEZ

Phone:786-***-****

Email: ********@*****.***

Professional Summary

Organized and dedicated Pharmaceutical Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills

Microsoft Word, PowerPoint, Excel, and Lotus.

Multi-line phone proficiency

Accounting familiarity

Office administration

Recordkeeping

Spreadsheet management

Report Development

Documentation and control

Scheduling

Administrative support

Office management

Work History

United Health Complex Member Care Specialist 03/2021- 04/2022

United Health Care. Miami, FL

Serve as an extension of the provider practice to assist in the end-to-end management of Medicare patients

Manage patient cases pre-surgery through post discharge and be the patient's go-to resource for non-clinical support along their medical journey

Monitor patient responses to daily check-in questions via a digital platform to help patients remove non-clinical barriers and connect with resources pre- and post-surgical procedure

Serve as a Subject Matter Expert for the digital platform and educate patients on features/functionalities of the application

Work in multiple systems to access and document patient information and manage patient/provider communication

Outreach to patients needing individualized non-clinical support on their care journey

Answer inbound calls from patients or providers and address as appropriate

Provide excellent customer service to patients and provider practices

Participates in and contributes to staff meetings and other staff development opportunities and interdepartmental work groups

Work with Supervisor to identify system improvements that could be made to drive operational advancements and efficiencies

Assumes other duties as assigned by Supervisor

Regulatory Assistant/ Administrative Assistant 08/2018 - 03/20020

FIU Cell Biology and Pharmacology Dept. Miami, FL

Lead for Pharmacy team

Worked with Microsoft applications

Regulated clinical affairs for Pharmacology

Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Calculated dosage filled prescriptions and prepared prescription labels with absolute accuracy.

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Liaised with other pharmacies to eliminate issues related to product expiration.

Lead Registered Pharmacy Technician 11/2015 – 08/2018

SMP- Pharmacy Solutions Miami, FL

Customer Service.

Set up deliveries of medications.

Experienced in Prior Authorization Process.

Refills, New fills and follow up on patient's prescriptions.

IV experience.

Specialty Medications experience.

Fertility treatments experience.

Compounding experience.

Hospital Experience

Patients care.

Insurances verification/ Prior Authorization.

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Resolved non-routine issues like third party billing, computer system and customer service issues.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Sales 04/2013 – 11/2015

Del-Tex Miami, FL

Responsible for customer service.

Ordered merchandise and kept track of inventory.

Created displays.

Helped on the front.

Applied security and loss prevention training toward recognizing risks and reducing store theft.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Tracked stock using company inventory management software.

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Medical Receptionist 06/2011 – 12/2015

D&D Medical Group Miami, FL

Organized paperwork such as charts and reports for office and patient needs.

Completed and filed financial documentation for accounting purposes.

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Completed clerical duties and tasks for clinic administration.

Adeptly managed multi-line phone system and pleasantly greeted all patients.

Scheduled appointments for doctor visits and procedures using desktop calendar software.

Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Obtained payments from patients and scanned identification and insurance cards.

Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Education

Bachelors: Health Science

BS

Purdue University Global

GPA: 4.0/4.0, Graduated with Highest Honors

Associate Degree

Miami Dade college

GPA: 4.0/4.0, Graduated with Highest Honors

High School Diploma

Miami Coral Park Senior High GPA: 4.0/4.0

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