Customer Service Relations

Arlington, TX ***** 817-***-**** ***********@*****.***

SHUN MAGEE

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. PROFESSIONAL

SUMMARY

SKILLS ● Operational Excellence

Data-driven decision-

making

●

● Training and coaching

Performance

Improvement

●

● Revenue Growth

● Schedule Management

● Recruitment and hiring

● Customer Service

● Shift Scheduling

Onboarding and

Orientation

●

OPERATING PARTNER 08/2013 to Current

Whataburger, Cleburne, TX

-Contributed in the hiring process

-Labor Cost Analysis

-Recruiting and Hiring

-Scheduling

-Daily and Weekly Inventory

-Kitchen Management

-Team Management

-Profit &Loss

RESTAURANT MANAGER 07/2009 to 08/2013

Kentucky Fried Chicken, Ft Worth Tx

CUSTOMER SERVICE SALES REPRESENTATIVE 01/2006 to 07/2009 Citibank, Irving, TX

WORK HISTORY

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

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● Carefully interviewed, selected, trained, and supervised staff. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

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● Reconciled cash and credit card transactions to maintain accurate records. Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

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● Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

● Increased customer satisfaction by addressing and resolving complex issues effectively. Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

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Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

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Dillard University, New Orleans, LA

Public Health

John F Kennedy High School, New Orleans, LA

05/1996

EDUCATION

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