Customer Service Sales Associate

Jessica Forkapa

******@*****.*** 318-***-**** Parma, OH

WORK EXPERIENCE

CrossAmerica LLC September 2022-February 2024

Sales Associate Parma, OH

Provide outstanding customer service in a high-volume retail environment, ensure compliance with opening and closing procedures.

Greet and assist customers with transactions, operation of gas pumps, resolve any issues with transactions,

Oversee daily inventory, receive daily shipments, maintain accurate records, ensure adherence to safe storage and handling procedures..

Coordinate with store manager to open and close station,

Isabella’s Closet February 2014-Present

Owner, LLC Parma, OH

Provide outstanding customer service, quality assurance for all products

Market products nationwide

Develop different strategies of marketing products, maintain consistent increase sales.

Use various software programs to manage the business, maintain accurate records.

TD Refrigeration August 2006-October 2008

Inside Sale Representative Shreveport, LA

Collaborate with departments throughout company to market products and services, develop new ideas, initiatives.

Supervise installation and delivery of equipment to new and existing customers, ensure compliance to company policies, procedures, maintain high standards of safety protocols.

Provide exceptional customer service skills, maintain loyal customer profile.

Maintain consistent increase in sales by at least 15 % annually.

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Bossier Parish Community College March 2003-May 2006

Purchasing Assistant Bossier City, LA

Demonstrate strong organization skills, attention to detail.

Maintain professional, productive communication with all departments.

Proficient utilizing computer system, enter purchase orders.

Possess ability to work well under stress, time restraints.

Demonstrate teamwork consistently, provide administrative assistance to staff members, maintain busy workload. .

EDUCATION

Louisiana State University of Shreveport

Liberal Arts

2003-Transferred to BPCC

Bossier Parish Community College

General Studies

2013

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