Customer Service Assistant

Amanda Golson

Personal Information

** ***** ******* **** (C: 330-***-****) (email:***************@*****.***) Objectives

To leverage my people skills, diligence and persistence in order to be a positive and dedicated worker in society.

Highlights

● Hardworking

● Honest

● Great Listener

● Well Spoken

● Caring

● Passionate

● Patient

Education

2012-2016 Revere High School

2016-2017 Grambling State University- Psychology

2019-2020 The University of Akron- Psychology

Job Experience

(4/2014 to 8/2016)

Beauty Advisor

Walgreens Company

(Fairlawn, Ohio)

● Help potential customers find what they are looking for

● Knowledgeable on skin care, beauty, and cosmetic products

● Customer Service Assistant

(8/2017-9/2018)

Cosmetic Associate

Dillard's/ Estée Lauder Companies

(Fairlawn, Ohio)

● Help clients find the most suitable product for themselves

● Knowledge on merchandise and sciences used to formulate products

● Event Planner

● Inform clients about upcoming events (phone calls and letters)

(5/2019- 7/2019)

Package Handler (Seasonal)

UPS

(Akron, Ohio)

● Responsible for carefully handling shipping packages

● Responsible for loading and unloading trucks

● Responsible for separating packages

(9/2019- 1/2020)

Beauty Advisor (Seasonal)

Ulta Beauty

(Akron, Ohio)

● Help potential customers find what they are looking for

● Knowledgeable on skin care, beauty, and cosmetic products

● Customer Service Assistant

Crew Member/ Manager

McDonald's

(Akron, Ohio)

(5/12/2020- 7-10-2021)

● Preparation of food, proper sanitation, and stocking

● Customer service and transaction

● Have excellent communication skills between other employees and customers Warehouse Worker/Sorter

Amazon

(Akron,Ohio)

(7/11/2021-8/18/2022)

● Receiving and processing incoming packages

● Picking and filling orders

● Shipping orders

Delivery Driver (Cargo Van)

Amazon/ Amazon Flex

(Brooklyn.Ohio)

(11/13/2022- 5/1/2023)

● Responsible for packing cargo vans with designated packages

● Complete drop offs within a timely manner

● Inform each customer when their products have arrived through the app

(5/1/2023-8/6/2023)

Assistant Store Manager

Beyond Juicery + Eatery

(Highland Heights, OH)

● Responsible for assisting the general manager with inventory.

● Supervising baristas throughout shifts.

● Inform baristas company policy

● Assist baristas & managers in returns, complaints, catering orders, coupons, & event bookings

(8/7/2023- Present)

Professional Temp

Gigpro

(North Carolina based)

● Assist local companies who are short staffed

● Serve, Cook, and/or clean at major events (weddings, bar mitzvahs, holidays)

● Learn the necessary procedures to fulfill what needs to be done at each establishment Other Experiences

● President of Prince of Peace Missionary Baptist Church Youth Department

● Volunteered to minister to the homeless at the Haven Arrest in 2012

● Student Ambassador 2016-2017 at Grambling State University

● Alpha Lambda Delta 2016-2017 Member at Grambling State University

● Made the President’s list both semesters of freshman year

● Made the Honor Roll at the University of Akron prior & during COVID-19

● A specially trained makeup artist and beauty expert (2014-2020)

● Freelance Makeup Artist (2017-Present)

● Volunteered at Haven Arrest from August 2018 - December 2018

● A business owner of an organic body & skincare line

● Four years of experience driving for Doordash (2020- Present)

● Small business owner of a body/ fragrance line made from organic materials

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