Desktop Support Engineer

GURUVAIAH S

***/*, ************* ************* – 626***-***** 15262 *******@*****.***

PROFILE

Dynamic and resourceful desktop support professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals. Career Profile Providing technical hands-on capabilities with: installation and configuration, remote monitoring, help-desk customer service tech support, maintenance and troubleshooting.

SKILLS

• MS Outlook, Word, Excel

• Active Directory Management

• Network Issues

• System & Laptop Troubleshooting

• System Installation &Configuration

• Teamwork

WORKING EXPERIENCE

Dec 2021 – Till Date

Desktop Support Engineer Sainmarks Industries India Pvt Ltd Tirupur

• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations

• Collaborated with vendors to locate replacement components and resolve advanced problems

• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction

• Identified scope of problem and provided operational and technical assistance

• Configuring and troubleshooting Microsoft outlook Exchange

• Troubleshooting Network Issues

• CCTV & Biometric Management

June 2015 – March 2020

Desktop Support Engineer OTTO Clothing Pvt Ltd Chennai

• Windows Server Management

• Active Directory Management

• Configuring and managing Sonicwall, Cyberoam and Sophos firewall.

• Installed Windows 2000/ XP/7/8/8.1/10/11 and Windows Server 2003/2008/2012/2016 and Linux Operating Systems.

• Installing and troubleshooting various antiviruses like, Norton, McAfee, Microsoft Security Essential, Avg, Kasperskay, Quick heal.

• Configured and installed computer systems for other sub-organizations.

• Configuring and troubleshooting Microsoft outlook, outlook express and windows mail clients

• Troubleshooting of Network problems

• CCTV and Biometric Management

• Support local and remote users with Windows system related issues Sep 2012 – May 2014

Data Entry Operator Deepak Exports Sivakasi

Nov 2007 – Apr 2012

Account Assistant Otto Clothing Pvt Ltd Chennai

• Maintenance and finalization of Fabric Purchase & Sales billing.

• Maintenance and finalization of Fabric Stock

• Making all kinds of entry works like GRC, Sales Order, Documentations.

• Attending a Conference for Order taking and reporting.

• Providing daily MIS reports to the Management

Dec 2006 – Oct 2007

Data Entry Operator Padma Agencies Srivilliputtur June 2005 – Nov 2006

Computer Hardware Engineer Comnet Systems Srivilliputtur

• Installing new computer systems in office

• Troubleshooting and installation of Windows XP/2000/2003/Vista OS.

• Troubleshooting, configuration and Software installation on Desktop &laptops. EDUCATION

2011 - 2014

B.Com (Computer Application) Madras University Chennai 2002 - 2003

H.S.C Thiyagaraja Hr.Sec School Srivilliputtur 1999 - 2000

H.S.C Thiyagaraja Hr.Sec School Srivilliputtur PERSONAL

• Father Name : M.Sivagurunathan (Late)

• Date of Birth: May 1 1985

• Marital Status: Married

• Religion : Hindu

• Nationality: India

• Language: Tamil/English

120/3, Perumalcherry Srivilliputtur – 626***-***** 15262 *******@*****.***

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