Customer Service Representative
Resume:
Cheryl Walker
Elmwood Place, OH 45216
**************@*****.***
Objective:
To work as a team member and become an asset to my future employer.
Authorized to work in the US for any employer
Work experience
Warehouse employee
Amazon
09/2023-11/2023
Sort, separate merchandise that is staged for delivery to customers, keeping work area clean and clear of obstructions .
Yard jockey
Ryder systems
07/22-03/2023
Driving yard hostler to and from staging area, inspection of trailer(reporting any abnormalities),then hooking up to trailers and transporting to desired dock door and affixing trailer stand.
Yard jockey
Transforce
04/2022-06/2022
Driving yard hostler to and from staging area, inspection of trailer(reporting any abnormalities),then hooking up to trailers and transporting to desired dock door and affixing trailer stand.
Ramp associate
Amazon air cvg - florence, ky
01 2022 - 04/2022
Load/ unload planes of containers filled with parcels .
Yard jockey
Kao usa
03/2021 to 09/2021
Shipping and receiving duties as well; drive trailers to and from dock doors to staging area .
Shuttler
Us1 logistics - monroe, oh 08/2020 to 02/ 2021
Transfer empty / loaded trailers to and from distribution center to off site locations.
Yard jockey
lazer spot inc - cincinnati,oh
01/ 2020 to 07/2020
Moving trailers to and from dock doors and staging of trailers.
Package handler / yard switcher
Fedex ground
08/ 2019 to 12/ 2019
Load / unloading of freight off/onto trucks for delivery. Sorting, inspection and distribution. Moving trailers to and from dock doors; staging of trailers in the yard.
Truck driver
Jb hunt transportation
06/2019 to 07/ 2019
Delivery of freight to distribution center in prompt, courteous manner.
Truck driver
Marten transport
May 2019 to june 2019
Delivery of freight to distribution center in prompt, courteous manner
Truck driver trainee
Usa trucking
March 2019 to april 2019
Delivery of freight to distribution center and or customer in prompt, courteous manner.
Truck driver trainee
Swift transportation 2018 to february 2019
Delivery of freight to distribution center and or customer.
Student
C.r. england / premier truck driving school august 2018 to september 2018
Fundamental education on tractor and trailer: prr and post inspection: basic maneuvers.
Education
High school diploma in communications wendell phillips high school - chicago, il september 1978 to june 1982
SKILLS
•UNARMED / ARMED SECURITY TRAINING: DISPATCHER, SUPERVISORY SKILLS, CONTROL ROOM OPERATIONS, MOBILE PATROL, CUSTOMER SERVICE, MAIL SORT / DISTRIBUTION, TRUCK DRIVING AND YARD JOCKEY.
•CCTV
•DRIVING
•LOAD & UNLOAD
•TRACTOR-TRAILER
•DELIVERY DRIVER EXPERIENCE
•COMMERCIAL DRIVING
•COMMERCIAL VEHICLE EXPERIENCE
•YARD JOCKEY
•CDL CERTIFICATION
•FREIGHT EXPERIENCE
•LOGISTICS
SHUTTLE DRIVING
CERTIFICATIONS AND LICENSES
CDL CLASS A
MARCH 2020 TO MARCH 2023 CERTIFIED TRUCKING LICENSE
DRIVER'S LICENSE
ASSESSMENTS
CALL CENTER CUSTOMER SERVICE — FAMILIAR
AUGUST 2020
APPLYING CUSTOMER SERVICE SKILLS IN A CALL CENTER SETTING. FULL RESULTS: FAMILIAR
WORK STYLE: RELIABILITY — HIGHLY PROFICIENT
NOVEMBER 2021
TENDENCY TO BE RELIABLE, DEPENDABLE, AND ACT WITH INTEGRITY AT WORK FULL RESULTS: HIGHLY PROFICIENT
CUSTOMER SERVICE — COMPLETED
AUGUST 2020
IDENTIFYING AND RESOLVING COMMON CUSTOMER ISSUES FULL RESULTS: COMPLETED
CUSTOMER FOCUS & ORIENTATION — PROFICIENT
JUNE 2022
RESPONDING TO CUSTOMER SITUATIONS WITH SENSITIVITY FULL RESULTS: PROFICIENT
CALL CENTER CUSTOMER SERVICE — PROFICIENT
JUNE 2022
DEMONSTRATING CUSTOMER SERVICE SKILLS IN A CALL CENTER SETTING FULL RESULTS: PROFICIENT
INDEED ASSESSMENTS PROVIDES SKILLS TESTS THAT ARE NOT INDICATIVE OF A LICENSE OR CERTIFICATION, OR CONTINUED DEVELOPMENT IN ANY PROFESSIONAL FIELD.
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