Customer Service Representative
Resume:
Lashay Banks
Garfield Heights, OH
*****************@*****.***
EXPERIENCE
Home Instead, 7650 1st Pl Suite H, Building B, Oakwood, OH 44145 — Caregiver
March 2019 - PRESENT
Assisting elderly clients with Alz Disease, or Dementia with their daily activities. Physical assistance in dressing, bathing, running errands, and meal prep. Transportation Assistance.
PeopleFirst Staffing, 218 N Springboro Pike, Dayton, OH 45449 — Area Temp
March 2021 - May 2021
Working in a factory to stock orders, accessing customer information, preparing items to ship, organizing customer orders.
United States Postal Service, 1111 E 5th Street, Dayton, OH 45401 — Mail Handler Assistant
November 2020 - March 2021
Accessing customer information, sorting mail, transferring mail within the facility to prepare for dispatch.
Teleperformance, 57 E Dayton Yellow Springs Rd, Fairborn, OH 45324 —Customer Service Representative
May 2018- March 2019
Accessing customer information to check status on an order, updating customer information, handling inbound phone calls, connecting customer calls to desired destination, documenting phone calls.
Kroger Marketplace, 3165 Dayton-Xenia Rd, Beavercreek, OH 45324 —Starbucks Barista
November 2017-May 2019
Handling money, operating a cash register, following food guidelines for food and drink preparation, restocking items, handling inventory.
Marc’s Glassman Inc., 12650 Rockside Rd, Garfield Heights, OH 44125—Cashier/Supervisor
June 2013- August 2016
Handling money, operating a cash register, following store guidelines to organize the store, assigning tasks to other cashiers to promote store efficiency, customer service, providing change for cashiers, answering questions or concerns for customers/or cashiers, working closely with store manager
EDUCATION
Garfield Heights High School, 4900 Turney Rd, Garfield Heights, OH 44125 — High School Diploma
August 2014 - May 2016
Cuyahoga Community College, 2900 Community College Ave, Cleveland, OH 44115— Associates Degree in Liberal Arts
August 2022 - May 2024
SKILLS
Microsoft Word, Customer Service, Communication, Decision Making Capabilities, Hard Working, Organized, Resolving Issues/Problems, Fast Learning, Adaptability
AWARDS
Honors -Cuyahoga Community College
LANGUAGES
English
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