Office Manager Customer Service

D I O N N E J A M E S

EDUCATION

CONTACT

SKILLS

RESULTS-DRIVEN AND GOAL ORIENTED BUSINESS PROFESSIONAL WITH A SOLID BACKGROUND IN HEALTHCARE MANAGEMENT SEEKING TO ADD VALUE BY LEVERAGING MY EXPERTISE IN ACCOUNTING, AND STRATEGIC PLANNING TO REFINE, IMPROVE AND SUSTAIN QUALITY OPERATIONS IN A MEDICAL FACILITY. MY IMPACT IS A COMMITTMENT TO DELIVERING EXCEPTIONAL PERFORMANCE THROUGH METICULOUS DETAIL, ANALYTICAL RIGOR, AND PROACTIVE PROBLEM-SOLVING SKILLS IN AN INDEPENDENT OR COLLABORATIVE TEAM ENVIRONMENT. I AM EAGER TO CONTRIBUTE TO THE ACHIEVEMENT OF ORGANIZATIONAL GOALS WHILE CONTINUOUSLY EXPANDING MY KNOWLEDGE AND SKILLS IN THE EVOLVING FIELD OF MEDICINE AND HEALTH CARE. E X P E R I E N C E

OFFICE MANAGER

NOV 2021 - PRESENT

CUSTOMER SERVICE / MENTOR

AUG 2017 -MAY 2022

EDUCATOR

OCT 2013 - JUN 2017

RALSTAR INC.

CHARTER COMMUNICATION

CHICAGO PUBLIC SCHOOLS

RALEIGH, N.C.

MORRISVILLE, N.C.

CHICAGO, IL

RECORD DAILY REVENUE AND TRACK LABOR EXPENSES

PERFORM DATA ENTRY TASKS AND GENERATE DAILY REPORTS ASSIST IN MANAGING THE FINANCIALS OF THE CENTER ALONGSIDE THE GENERAL MANAGER PROVIDE LEADERSHIP AND COACHING TO ASSOCIATES ON A DAILY BASIS MONITOR ADHERENCE TO POLICIES AND PROCEDURES, PROVIDING MENTORING AS NEEDED ENSURE DAY-TO-DAY ACTIVITIES COMPLY WITH OPERATIONAL STANDARDS BUILD RELATIONSHIPS WITH EMPLOYEES AND ASSIST IN CONFLICT RESOLUTION WITH CUSTOMERS COACH AND DEVELOP EMPLOYEES TO IMPROVE FINANCIAL LITERACY AND PLAN FOR A BETTER FINANCIAL FUTURE DEVELOPED INTAKE AND RESOLUTION PROCESS FOR CLIENT / CUSTOMER REPAIR REQUESTS DEVELOPED TRAINING WORKSHOPS TO IDENTIFIY EMPLOYEE STRENGTHS AND BUILD TEAMS TRAINED INCOMING REPRESENTATIVES TO HELP THEM IDENTIFY AND OVERCOME CHALLENGES DEVELOPED INDIVIDUAL EDUCATIONAL PLANS FOR CUSTOMER SELF-HELP NEEDS FOSTER A POSITIVE CUSTOMER EXPERIENCE THROUGH ATTENTIVE SERVICE AND PERSONALIZED INTERACTIONS NATIONWIDE PROMOTION OF PRODUCTS, BENEFITS, FEATURES AND SERVICES TO CUSTOMERS COLLABORATE WITH COLLEAGUES TO DEVELOP, EVALUATE, AND REVISE EDUCATIONA AND PROFESSIONL PROGRAMS. DESIGN AND IMPLEMENT INDIVIDUALIZED EDUCATIONAL PLANS (IEPS) TO SUPPORT STUDENTS' DEVELOPMENT. FOSTER A GROWTH MINDSET IN STUDENTS BY ENCOURAGING EXPLORATION OF LEARNING OPPORTUNITIES AND PERSEVERANCE WITH CHALLENGING TASKS.

PROVIDE DIVERSE MATERIALS AND RESOURCES TO FACILITATE HANDS-ON LEARNING AND IMAGINATIVE PLAY. PRESENTED AND DEVELOPED PROFESSIONAL TRAINING MATERIAL FOR EDUCATORS, CONFERENCES, AND WORKSHOPS. 773-***-****

*************@*****.***

Raleigh, N.C. 27610

KEISER UNIVERSITY, ST. LAUDERDALE, FL. AUG 2022

OPERATIONAL PLANNING

LEADERSHIP

TEAM MANAGEMENT

FINANCIAL MANAGEMENT

PROJECT MANAGEMENT

CONFLICT RESOLUTION

COMMUNICATION

INTERPERSONAL

PROGRAM DEVELOPMENT

PROFESSIONAL DEVELOPMENT

ADAPTATIVE INSGTRUCTION

CASE MANAGEMENT

MICROSOFT OFFICE

ORGANIZATIONAL

DIGITAL LITERACY

PRESENTATION

IMPLEMENTATION

MBA Management Healthcare Services Administration

National Society of Collegiate Scholars, 3.6 GPA, Dean List CHICAGO STAE UNIVERSITY, CHICAGO, IL DEC 2011

BS Early Childhood Education

National Society of Collegiate Scholars, 3.9 GPA, Dean List LEAD EDUCATOR

MAR 2012 - OCT 2013

CHICAGO YOUTH CENTERS

CHICAGO, IL

ENGAGE IN COLLABORATIVE EFFORTS WITH FELLOW EDUCATORS AND ADMINISTRATORS TO CRAFT AND ASSESS EDUCATIONAL INITIATIVES EFFECTIVELY.

DEVELOP PERSONALIZED EDUCATIONAL PLANS (IEPS) AIMED AT ENHANCING STUDENTS' ACADEMIC, PHYSICAL, AND SOCIAL DEVELOPMENT.

CULTIVATE A CULTURE OF CURIOSITY AND RESILIENCE AMONG STUDENTS BY PROMPTING EXPLORATION OF LEARNING OPPORTUNITIES AND TENACITY IN TACKLING DIFFICULT TASKS. ESTABLISH AND ORGANIZE CLASSROOM ENVIRONMENTS WITH AN ARRAY OF MATERIALS AND RESOURCES TO FACILITATE INTERACTIVE LEARNING EXPERIENCES AND FOSTER IMAGINATIVE PLAY.

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