Operations Manager General
Resume:
Joseph John Dougherty, III
Maryville, Tennessee 37804
Cell 859-***-****
OPERATIONS/MULTI-UNIT MANAGEMENT
An innovative and highly accomplished OPERATIONS MANAGER with a consistent record of exceeding profit and loss goal and a proven track record of developing talent with a vast expertise in implementing policies, procedures and programs aligned to an organization’s business goals. Serves as a partner with senior leadership, analyze trends, study new growth opportunities and develop knowledge of competitors to enable a corporation to gain market share. Led and motivated teams of over 130 employees and managed P&L exceeding $4.75M in annual revenue. KEY STRENGTHS
Strategic Operations Management Staff Development Cost Reduction & Budgeting Process Improvement Financial Management Quality Assurance
Strategic Planning P&L accountability Risk Management
Customer Service Project Management Marketing EXPERIENCE
Brookdale Sandy Springs Assisted Living and Memory Care Maryville, TN Dining Services Director November 2023 to Present
● Developed weekly menu for facility with 97 residents.
● Create schedule and oversee dining staff during service and production.
● Interact with residents on a daily basis to develop lines of communication and garner interest in meals and dining plan.
● Maintain two kitchen facility to Company and State standards. Blount Memorial Hospital Transitional Care Center
Food Service Manager April 2023 to November 2023
● Oversaw patient services supervisors and tray line techs, including developing policy and procedures, conducting training, discipline, labor scheduling, and inventory management/organization.
● Responsible for leading staff to adhere to both department core values and dietary expectations of physicians and registered dieticians.
JGR Eats Maryville, TN
Owner/Operator/Cook February 2021 to Present
● Developed weekly menu complete with macros that adheres to a Keto/Low Carb lifestyle.
● Developed options for those with food allergies and sensitivities.
● Created a marketing plan and managed social media pages.
● Cooked and delivered items over a two day delivery schedule Junction 35 Pigeon Forge, TN
Manager/Advisor November 2020 to March 2021
● Advised for development of upcoming new restaurant.
● Developed budget and projection plan for unit allowing better run shifts
● Managed shifts
Coal Creek Smokehouse BBQ Rocky Top, TN
General Manager/Operating Partner October 2014 to 2020
● Created restaurant concept from ground up and replicated in three additional locations.
● Awarded rating as top twenty BBQ restaurant in the nation, Travel and Leisure Magazine. O'Charley's Georgetown, KY
General Manager June 2010 to October 2014
● Total operations and P&L Accountability for $2.7 million per year restaurant.
● Responsible for increasing sales year over year for past two years with double digit results.
● Recruit, interview, hire and maintain staffing levels of 75 employees
● Responsible for reduced turnover in unit from +200% to 100% in six months. Cracker Barrel Restaurant Richmond, KY
General Manager November 1998 to May 2010
● Total operations and P&L Accountability for $4.75 million per year restaurant and retail store. ● Recruit, interview, hire and maintain staffing levels of 130+ employees.
● Maintained restaurant staff through continual training, motivation, and development.
● Ensured ongoing sales skills and product knowledge during development of associate managers. ● Created a positive and team-oriented store environment.
● Managed turnover at levels of 75-80%.
● Maintained NOI at 12-16% of top line sales.
● Responsible for local community marketing
EDUCATION
University of Tennessee Knoxville, TN
Focused study in Biology August 1987 January 1994
Recipient of full scholarship from US Army.
Attended United States Advanced Camp, Fort Bragg, NC, for training skills as platoon leader. Commanded tank platoon and oversaw training of West Point cadets during Cadet Troop Leadership Training at Fort Knox, KY
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