Account Manager Customer Service
Resume:
EBONNI GREEN OWENS
Houston. TX 77095
*************@*****.***
WORK EXPERIENCE
Child Nutrition Consulting Manager
Actors Warehouse for Big Dreams Lil Wonders (Contract Position) Houston, Texas
Evaluate necessary data for schools participation in the Child and Adult Care Food Program (CACFP) or the National School Lunch Program.(NSLP) Weighing all pertinent factors to implement the program that would encourage progression and strengthen the nutrition program for years to come.
Utilizing the NSLP, created monthly menus for each age group and campus.
Educate Owners and Directors on compliance of the NSLP to ensure maximum federal refund ultimately reducing the overall cost food service.
Hosted marketing events intended to increase campus enrollment and educate the community on healthier food choices for children.
Account Manager
08/2016 to 05/2020
Preferred Meals Inc.
Houston, Texas
Manage various school districts throughout Texas on K-12 nutrition and compliance to the National School Lunch Program
(NSLP)
Performed successfully in a self-directed work environment, managed day to day operations, decisions, payroll, and staff certification.
Interviewed, hired, and trained new employees.
Encourage client retention through superb customer service, product knowledge, and adhering to program and company standards.
Served as liaison between clients and company utilizing customer relations. Educated clients on products and services to increase business, as well as, handled any issues concerning accounting, billing, delivery, staff, or product quality. Responsible for submitting weekly reports and attending weekly strategic meetings geared towards forecasting future participation numbers, minimizing financial/participation losses and securing new perspective business acquisitions. Collaborated with cafeteria managers to increase productivity, managed and logged monthly enhancement training and evaluate employees annually on overall performance.
Evaluated operational procedures to increase proficiency and effectiveness. A
Certification
Food Managers Certification (ASNI) *** Food Allergen Certification *** COVID 19 Cleaning and Sanitation Professional References Available Upon Request
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