Customer Service Human Resource

Christian Peterson

*** **** ******, *******, ** *6010

860-***-**** **************@*****.***

Profile

Motivated college graduate with great work ethic, retail and database experience. Possesses excellent customer service skills, effective interpersonal communications, and can perform tasks very well independently, as well as in a team environment.

Education

Springfield College Springfield, MA Bachelor of Science in Finance and Business Management GPA: 3.35 May 2023

Honors & Awards: Dean’s List (Fall 2019), President’s List (Spring 2020), Springfield College Baseball Team

Relevant Courses: Financial Management, Business Data Analysis, Economics, Strategic Management, Marketing, Human Resource Management, Investment Analysis, Commercial Credit Analysis, Business Ethics and Law

Springfield College Springfield, MA Masters of Business Administration GPA: 3.92 May 2024

Experience

Springfield Partners for Community Action Springfield, MA

Volunteer Income Tax Assistant Jan 2024 — Present

●Provided free tax services to low and moderate income residents

Westfield Bank Chicopee, MA

Commercial Credit Intern Sept 2023 — Dec 2023

●Primary objective is completing real estate annual reviews for the Bank’s commercial customers

●Updating cash flows based on borrowers’ tax returns or financial statements, testing debt service coverage covenants, and reviewing credit approvals for both commercial and industrial loans

●Verbal present of assigned lending relationships at weekly Credit Committee meetings

Springfield College Undergraduate Admissions Springfield, MA

Undergrad Employment Sept. 2022 — Apr. 2023

●Worked with the call center, and assisted prospective students with any application questions

●Arranged logistics and operational needs for open houses and visits

Target Southington, CT

Fulfillment Expert Nov. 2020 — Jan. 2023

●Processed online orders; working with data and metrics to be more efficient

●Became more involved with understanding order forecasts and how to manage the workload

Leadership & Volunteer Experience

Saint Paul Catholic High School Bristol, CT

Provided over 60 hours of community service August 2015 — June 2019

●Volunteered at Bible camps and served as a group and station leader at Saint Joseph Church

●Volunteer coach for middle schoolers in Junior Falcon League hosted by Saint Paul Catholic High School and Volunteer Assistant Basketball and Baseball Coach at St. Joseph’s middle school

●Worked at the Franciscan Sisters of the Eucharist in Meriden, CT serving the community in volunteer roles

Skills & Interests

●Skills in Microsoft Excel, Word and PowerPoint

●Conversational in Spanish

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