Customer Service Technical Support
Resume:
Amy McLaughlin
Cranston, RI **920
Mobile Phone: 401-***-****
E-mail: ***.*******@*****.***
EXPERIENCE
Pharmacy Technician 1
Walgreens
February 2024- Present
●Assist Pharmacist in filling prescriptions
●Cashing out customers for items as well as prescriptions
●Submitting refills in systems per customer or doctors requests
●Placing different medicines in proper places
●Scheduling vaccinations for customer requesting them
Technical Support Advisor
Concentrix
May 2023- February 2023
Remote Virtual Position Florida
●Technical support for Apple Iphones
●Troubleshooting using various applications on a Mac computer
Customer Service Advocate
MetLife
June 2021- January 2023
Remote Virtual Position Warwick, RI
●Handle incoming calls to intake disability claims
●Ability to use multiple systems to intake claims
●Use of Microsoft Applications for systems
Traffic Systems Analyst
September 2019-June 2021
City of Providence Providence, RI
●
●Successfully fullfill PVD 311 request by constituents for signage
●Type up work orders for sign completion
●Use of Microsoft Applications for accuracy
●Communicate with Councilman for completion of requests
●Follow MUTCD guidelines for accuracy in sign placement
Police Clerk
July 2005 - September 2019
City of Providence Providence, RI
●Successfully fulfill civilian requests to file police reports
●Ensure accurate record keeping in department reporting database
●Communicate directly with civilians to follow up on status of reports
●Follow protocols to discuss complex, confidential information with police officers.
Independent Sales Representative
April 2012- Present
Scentsy Fragrance Providence, RI
●Conduct seminars with current and prospective customers to showcase line of available products
●Awarded highest sales honors from company
●Communicate with customers based on need while awarding them the utmost best customer service
●Recruit members to my team and teach guide them
Customer Service Representative
June 1997- April 2004
Verizon Wireless North Attleboro, RI
●Up-sold products to guest by creating an added value with cell phones and accessories
●Greeted all guests as they walked into the store focusing on cues to target their specific needs
●Handled any guests concerns from beginning to end with complete satisfaction
SPECIAL SKILLS AND AWARDS
●Associate Sales Skills Service Award 2002
●Exemplary Customer Service Award 2000
●Proficient in all Microsoft Office & Google Applications.
LICENSE
●Pharmacy technician 1 license
REFERENCES
●William D’Angelos
Grainger Sales Former Manager
Cranston, RI
●Melanie DiLibero
Revenue Manager Marriott
New Hyde Park, NY
●Janna Lanzi
Store Manager Walgreens
Woonsocket, RI
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