Customer Service Administrative Assistant
Resume:
Tiffany Ray
Customer Service Rep - Manager
Miami, FL 33150
************@*****.***
A highly talented Administrative Assistant with experience in performing a variety of administrative and staff support duties requiring a range of skills and knowledge of organizational policies and procedures. Responsible for assisting and directing customers, resolving problems, composing, proofreading and preparing administrative documents, while working in a fast paced organization. CORE STRENGTHS
Strong organizational skills Data collection
Active listening skills Data entry
Sharp problem solver Typing
Large cash/check deposits Telephone Skills
expert Microsoft Excel
Customer service Microsoft Word
Telecommunication skills Filing
Email Chats
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
Steward Medical Group - Miami, FL
Present
Secure the hospital and make sure everything safe. Assist with mental health patient when they need to be calm down after being aggressive. Sign in visitors who come see patients. Help transport patients to behavior mental unit once they are admit. Secure the emergency room department. Turret guard
Brinks - Miami, FL
August 2022 to July 2023
The Turret Guard monitors activity on the premises and protects the personnel, property and shipments for which the company is responsible.
Cash Processor
Brink's Incorporated - Miami, FL
January 2022 to July 2023
Processing money
Site Supervisor
Securitas - Doral, FL
May 2021 to January 2022
A security site supervisor is responsible for maintaining the safety and security of the company premises, including its employees and assets. Security site supervisors oversee surveillance operations and the security team for efficient patrols and the development of safety plans across the organization. Billing/ Member service
Convey Health Solutions - Miami, FL
October 2020 to March 2021
Making payments and filing grievance on behalf of the customer. Set up direct pay from SSA. Set up auto pay from a customer checking account or credit card. Assist customer with medication cost and ordering medication.
Screener/security officer
Securitas - Miami, FL
February 2020 to October 2020
Screen Luggage at checkpoint and luggage area.Assist with Pat Downs,bag checks. Being very alert and paying attention to details of my surrounding areas as suspicious activities. Security Guard/Screener
AGS SECURITY - Miami, FL
October 2019 to February 2020
Screen Luggage at checkpoint and luggage area.Assist with Pat Downs,bag checks. Being very alert and paying attention to details of my surrounding areas as suspicious activities. Security Guard
SMI Security - Miami, FL
June 2019 to November 2019
Monitoring the pool deck and gym. Enforcing The rules at the pool area. Monitoring the front desk. Receiving and signing out packages. Login ing in visitors. Assistant residents. Patrolling the building. Manager
Florida Organic Cleaning Service LLC - Miami, FL
April 2018 to November 2019
Manage ring workers and customers. Providing customer service to customers. Cleaning customer houses and apartments. Scheduling jobs for workers. Helping with payroll and employees working hours. Ordering Cleaning supplies. Handling customer dispute with amazon workers and customers. Rescheduling jobs and providing customer with the best customer service. Production Worker
Flying Food Group - Miami, FL
November 2018 to June 2019
Preparing food for all the international flights. I place food on the plates and make sure it’s not touching and wrap the food up. I pack food on tray and place it on the cart so it can be checked and sent to cargo to be placed on the plane.
Kitchen Staff
Safeguard LLC - Pembroke Pines, FL
January 2018 to April 2018
Assistant in the kitchen at Memorial Regional Hospital. Delivering trays to patients room and picking Trays up. Assist anting cleaning kitchen and getting the kitchen prepared for the next day. Cashier and Customer Service
Wendy's (Saren Restaurants, Inc.) - Miami, FL
January 2016 to September 2017
Handling money, Servicing customer there food. Handling food Customer Service Rep
INKTEL - Miramar, FL
April 2015 to January 2016
Obtained customer information such as name, address, and payment.Look up customer order to check the status. Place order for customer. Issue refunds and appeasements.Look up parts for customer. take customer complaints.
Send out gift cards. Send emails to our amazon and eBay customer about there orders. Also handle pep boys email chats.
CUSTOMER SERVICE REP
IRT - Fort Lauderdale, FL
July 2012 to October 2014
Greeted public in person and over the telephone. Answered questions regarding status of various accounts and attend to problems or complaints
from customers on the telephone or by written correspondence. Explained policies, regulations and rate structures. Received and process applications and payments. Opened and close orders. Researched and resolve account and billing problems. CUSTOMER SERVICE REP
NRS - Miramar, FL
February 2010 to November 2010
Maintained relationships with potential clients, and gathered key information to assist in the sales process. Adjusted sales scripts to better target the needs and interests of specific individuals. Contacted businesses by telephone in order to solicit sales for company's goods and services. Explained products/services pricing, and answered client questions. Obtained customer information such as name, address, and payment method, and provisioned orders into computers.
CASHIER/ CUSTOMER SERVICE MANAGER
AFRICAN MOVIE MALL - Miramar, FL
December 2008 to November 2009
Opened and closed store. Greeted customers entering the Store. Answered customers' questions, and provided information on procedures. Bagged, boxed, merchandise, and prepared packages for shipment. Computed and recorded totals of transactions. Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate
change. Established and identified prices of goods, and tabulated bills using calculators, cash registers, and optical price scanners. Issued receipts, refunds, credits, and change due to customers. Processed merchandise returns and
exchanges. Resolved customer complaints. Kept periodic balance sheets of amounts and numbers of transactions. Stocked shelves, and marked prices on shelves and items.
CERTIFIED MEDICAL ASSISTANT
Sussman & Staller Medical Office - Miami, FL
January 2007 to February 2008
Interviewed patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and record information on patients' charts. Prepared treatment rooms for examination of patients. Draped patients with covering and positions instruments and equipment. Assisted with minor
surgeries. Handed instruments and materials to doctor as directed. Cleaned and sterilize instruments. Inventoried and order medical supplies and materials. Operated X ray, electrocardiograph (EKG), and other equipment to administer routine diagnostic test or call medical facility or department to schedule patients for tests. Gave injections or treatments, and perform routine laboratory tests. Scheduled appointments, receive money for bills, keep x ray and other medical records, perform secretarial tasks, and complete insurance
forms. Key data into computer to maintain office and patient records. MEDICAL ASSISTANT
Miami Dade Medical Group - Miami, FL
March 2006 to April 2007
Interviewed patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and record information on patients' charts. Prepared treatment rooms for examination of patients. Draped patients with covering and positions instruments and equipment. Assisted with minor
surgeries. Handed instruments and materials to doctor as directed. Cleaned and sterilize instruments. Inventoried and order medical supplies and materials. Operated X ray, electrocardiograph (EKG), and other equipment to administer routine diagnostic test or call medical facility or department to schedule patients for tests. Gave injections or treatments, and perform routine laboratory tests. Scheduled appointments, receive money for bills, keep x ray and other medical records, perform secretarial tasks, and complete insurance
forms. Key data into computer to maintain office and patient records. CUSTOMER SERVICE REP
AT&T - Miami, FL
May 2004 to January 2005
Greeted public in person and over the telephone. Answered questions regarding status of various accounts and attend to problems or complaints
from customers in person, on the telephone or by written correspondence. Explained policies, regulations and rate structures. Received and process applications and payments. Opened and close accounts. Posted payments to the proper account. Researched and resolve account and billing problems. Set up and maintain various files, records and registers. Completed a variety of forms and prepare account summaries and reports. Filed forms and records.
Prepared correspondence and perform various other clerical and administrative duties.
Education
High school diploma in MEDICAL ASSISTANT
Florida Career College - Pembroke Pines, FL
2007
MIAMI DADE COMMUNITY COLLEGE - Miami, FL
Skills
• Customer Service (4 years)
• Patient Care
• Vital Signs
• Medical Office Experience
• Microsoft Excel
• Microsoft Word
• Phlebotomy
• Experience Administering Injections
• Insurance Verification
• Supervising experience
• Security
• Venipuncture
• Guest services
• Cash handling
• Guest services
• Medical Records
Certifications and Licenses
Certified Clinical Medical Assistant (CCMA)
Certified Medical Assistant
Guard Card
Class D Security
CPR Certification
Contact this candidate