Customer Service Data Entry

KRISHWANT KRISHNA

***** *********** ***. **********, ** 95827 916-***-****

OBJECTIVE

Obtain a position where I can maximize my customer service, analytical skills, quality assurance, program development, and training experience.

SKILLS AND ACCOMPLISHMENTS

Fundamental accounting knowledge, a self-starter and a team player, efficient, quick learner, productive, responsible, dependable, problem solver, and organized. General business skills such as typing; data entry and review; and customer service. Use of copier, and fax, Software skills, including use of Microsoft Office software and web-based applications. Customer service skills necessary to effectively and professionally respond to requests. Time management, organizational and multi-tasking skills with attention to detail necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining attention to detail and accuracy to achieve daily assignments and goals.

WORK EXPERIENCE

Franchise Tax Board – Butterfield Way (March 6, 2018 to date) Key Data Operator PI

Keying and verifying information from taxpayer’s income tax returns into the PIT and BE system. Read and apply detailed rules and procedures. Follow oral instructions. Perform efficiently by identifying the workloads where you need to meet the production standards or peer group averages and maintaining those expectations on a consistent basis. When processing workloads, am expected to meet the section accuracy expectations. As necessary inform the supervisor of procedure and/or document problems for resolutions. As a member of a team, I work cooperatively with others. Perform quality review, corrections, scanning, encoding, and cashiering duties as requested.

Sacramento Jet Center – Mather AFB (07/2014-12/2015)

Trained all new employees required to perform their daily duties. Fueled Airplanes for UPS, INTEL, and DHL, Towing Airplanes, LAV Service. Learned new skills and followed written and oral instructions. Answered all phone calls for the company. Communicated effectively and tactfully with other staff and with the public, in person and over the phone including difficult situations and documenting resolutions of any problems. Ordered supplies—communicated with vendors, maintenance of office equipment, including copier, fax machine, etc. and keeping an up-to-date record.

Allied Aviation – Sacramento Airport (02/2005 -06/2014)

Entered fuel consumption data accurately on a daily basis into a computerized database. Analyzed and interpreted written and numerical data accurately and performed reconciliations with attention to detail. Maintained spreadsheet and balanced them each month. Able to Multi-task demonstrating initiative, ownership and accountability. Trained all new employees in state and travelled out-of-state and communicated effectively and tactfully. Prepared employee schedules and timesheets and supervised staff in enhancing their skills. Purchased office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions. Maintenance of office equipment, including copier, fax machine, etc. and keeping an up-to-date record. Processed accounts receivable and account payable and contacted vendors for any discrepancies and stayed flexible to work on other projects as required. Fueled airlines, and maintained the Tank Farm by evaluating situations quickly and accurately, and took effective actions—was promoted to accounts clerk

National West Manufacturing, (CA 04/2004 - 02/2005)

Answered all incoming calls for the company taking orders very tactfully and transferred calls to respective departments. Read work orders and received oral instructions to determine work assignment or material or equipment needs. Maintained equipment storage areas to ensure that inventory is protected. Sorted cargo before loading and unloading. Attached identifying tags to containers and marked them with identifying information. Recorded numbers of units handled or moved, using daily production sheets or work tickets. Installed protective devices, such as bracing, padding, or strapping to prevent shifting or damage to items being transported. Loaded docks, moved freight, materials to and from storage or production areas, delivery vehicles or containers.

US Navy

2001-2004 – Engine Room Crew

Oiled the bearings of the main LSM engines and auxiliaries, refrigerating system and steering engine. Maintained proper water level in boilers. Pumped out the bilges, pumped up fresh water or ballast tanks, kept an eye on the water level in the boilers, took temperatures of the stack, sea water, filter box, and feed water for entrance into the logbook. Kept oil wiped up off the floor plates. Watched engine room underway fueling.

EDUCATION

Hiram Johnson High School – Diploma

REFERENCES

Jasneel Singh 916-***-****

Simon Caldwell 916-***-****

Sarojini Sen 916-***-****

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