Office Assistant Customer Service
Resume:
Dominique Ricketts
Houston, TX, 77004
*********.********@*****.***
STRENGTHS
●Dedicated cashier with excellent experience in industry.
●Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
●Dependable and quick-learning team player with effective communication and organization skills.
●Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements.
●Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills.
●Respectful, punctual and hardworking.
●Dedicated Office Assistant with over 2 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness.
●Excels in telephone support and greeting arriving visitors.
● Strong knowledge of Microsoft Software and history achieving high data output..
●Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Stocker position.
●Ready to help the team achieve company goals.
WORK EXPERIENCE
Braum’s, Dallas,TX — Cashier
April 2018- September 2020
●Restocked and organized merchandise in front lanes.
●Greeted customers entering store and responded promptly to customer needs.
●Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Willis Towers Watson, Dallas, TX— Broker’s Assistant
July 2020- September 2020
●Carried out day-to-day duties accurately and efficiently.
●Conducted research, gathered information from multiple sources
●and presented results.
Papa Johns, San Antonio, TX— Cashier and Cook
January 2021- July 2021
●Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
●Mentored new team members on sales software system operation.
●Processed customer refunds and exchanges according to established guidelines.
●Worked closely with shift manager to solve problems and handle customer concerns.
Main Event, San Antonio, TX — Games Attendant
April 2021–August 2021
●Reported concerns, broken machines and out-of-order games to supervisor.
●Completed pre-opening preparations by stocking prizes and supplies.
●Maintained prize displays and provided daily inventory count of merchandise for each game.
●Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
●Explained and demonstrated games and attractions to assist guests.
●Encouraged sales and made recommendations to guests to increase participation in attractions.
●Answered guest questions to provide fun game experience.
●Monitored rules and regulations for each different game and attraction..
●Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
●Monitored tables for guests’ needs to identify customer service opportunities.
Texas Southern University, Houston, TX— Office Assistant
January 2022–May 2022
● Produced high-quality communications for internal and external use.
●Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
●Developed correspondence letters, memos and emails.
●Prepared meeting rooms and materials and recorded important information.
●Interacted with customers by phone, email or in-person to provide information.
●Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
●Developed presentations and generated reports to facilitate office operations.
●Arranged meetings and coordinated resources for use by attendees.
●Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
●Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Type database.
Home Depot, Rockwall, TX, 75087– Cashier/ Self checkout- Assistant
June 2022–October 2022
●Assisted customers with finding their products
●Executed sales
●Interacted with customers with high quality customer service
●Notified customers of upcoming sails and events
●Monitored lumber, self checkout, and regular cashier transactions
Bombshells Bar & Restaurant, Houston, TX, 77020–Server/Host
May 2023–
●Greeted customers with a Bombshells smile and hospitality
●Kept front area and floors clean and tidy
●Seated customers in designated section of their choice or availability
●Took orders and retrieved food for customers
Princess Beauty Supply, Houston, TX, 77021– Store clerk
April 2023–June 2023
●Stocked store products on shelves
●Labeled store products with correct prices
●Greeted customers while they walk in
●Assist customers with finding products/goods
●Assist customers with choosing products that fit their hair the best
●Handled cash over the counters and checked out customers quickly and sufficiently.
EDUCATION
●Texas Southern University, Houston, TX— Bachelor of Science
●Major: Criminal Justice
●Minor: Forensic Psychology
●Current GPA: 3.74
●August 2021 - May 2022
●August 2022- currently enrolled
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