Warehouse Manager Technical Support
Resume:
Shelton Nichols
Conway, AR *****
****************@*****.***
Please ask me!
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Manager
Cantrell Design Center - Little Rock, AR
August 2019 to Present
• Scheduled daily operations and tasks for multiple associates and contractors.
• Received orders and shipped refuse or defective items.
• Unloaded delivery vehicles and stocked inventory.
• Delivered customer goods and flooring material.
• Fulfilled forklift operations during loading and unloading operations.
• Maintained digital inventory system.
Technical Support Analyst
Varec Inc - Norcross, GA
May 2016 to September 2017
• Utilized local CRM/POS software to document and create work orders for computer hardware and to track and receive failed equipment end clients.
• Individually audited the Defense Logistics Agency lines of accounting support program and interface; accurately reconciled $1.43B military, government and commercial accounts.
• Upheld stringent corporate business regulatory processes; zero audit discrepancies
• Ticketed approximately 200 software issues and personally closed 150 incidents, 75% faster than the average analyst, subsequently promoted within 8 months of employment.
• Strategically evaluated each client issue and made precision decisions in order to determine the proper troubleshooting method to be deployed.
• Participated on team and special projects for cross organizational implementation to improve product, service quality and to improve client satisfaction.
• Owned work stoppage issues involving cloud-based networks, unlocked 80 user accounts, allow user to maintain day to day operations.
• Managed and maintained 800 client accounts and provided support to the call center to resolve issues and concerns in a timely manner.
Service Center Accountant
US Airforce - Spokane, WA
December 2010 to May 2016
• Accounted for 124 million-gallons of jet fuel. Reduced $409 million fuel loss discrepancy.
• Personally analyzed 10,000 goods and services transactions. Ensured flawless end of fiscal year closeout and reconciliation.
• Validated 3,000 off site sale transactions and ensured the reimbursement of $17 million to owning sites establishment.
• Managed Defense Logistics Agency's (DLA) file plan. Organized 20,000 documents and 42 disposition schedules, resulting in flawless audit discrepancies. Distribution Operator
US Airforce, United States, Asian, and Europe
August 2003 to May 2010
• Provided 10,000 gallons of aviation fuel support during unscheduled stop of National Air Borne Operations Center. (POTUS support)
• Maintained 15-minute response time to parking aircraft. Beat the Air Combat Command's proposed 30-minute requirement by 50%.
• Quickly learned multiple job tasks, under minimal employee staffing. Qualified 8 months ahead of qualification schedule.
Education
Bachelor of Science degree in Management
Arts Institute of Atlanta Bachelor
June 2020
Associate Degree of Applied Science in Logistics in Logistics Community College of the Air
December 2013
Skills
• ACCOUNTING
• RECONCILIATION
• AUDITING
• OPERATIONS
• CUSTOMER SUPPORT
• CRM
• DATABASE
• SQL
• SCHEDULING
• PROCUREMENT
• BOOK KEEPING
• MICROSOFT OFFICE
• Warehouse Management
• Microsoft Outlook
• Excel
• Classroom Experience
• Microsoft Word
• Program Development
• Forklift
Military Service
Branch: United States Air Force
Rank: E5
Additional Information
Skills include:
• Call Center experience
• Supervision experience
• Auditing experience
• Book Keeping
• Procurement, Acquisition, Accounting. Reconciliation experience
• Green Belt Lean Sigma Experience
• Cloud based operations knowledge and CRM software
• Computer software and hardware troubleshoot and install/uninstall
• 10yrs+ Customer Support and Management experience
• Scheduling experience
• SQL database raw data knowledge
• Microsoft Office Suite Proficient
• High Tempo Leadership and Teamwork Experience
• Ability to multi-task
• Ability to work independently
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