Customer Service
Resume:
KELVENA RUSSELL
**************@******.***
Riverdale, GA 30296
Objective:
To secure a challenging and rewarding position in customer service related, management, or security fields; where my leadership skills, industry experiences, and customer service expertise can be utilized to ensure exceptional industry experiences for customers and maximize profits for the establishment.
Education
North Miami Senior High, FL
High School Diploma
Finance Academy
June of 2019
Georgia State University, GA
Associate of Science in Nursing
Registered Nurse (Medical)
May of 2023
Experience:
Zaxby’s {Crew Trainer/ Shift Leader}
December 2019 – March 2023
Provided excellent customer service by greeting customers, taking orders, operating on a cash register, and handling complaints in a friendly & professional manner.
Led and motivated crew members by role modeling best practices of the industry, giving back feedback, and recognizing their achievements.
Ensured food safety standards by following proper food handling, preparation, and storage procedures.
Encouraged and promoted a productive and positive work environment.
Zaxby’s {Assistant Manager}
March 2023 – December 2023
Verify employee’s schedules and ensure new hires understand their roles and duties.
Assisting the manager in organizing, planning, and implementing strategy.
Cash Management/ Cash handling
SERVsafe certified
Conduct regular audits to ensure the store is functionable and presentable.
Support and lead my team.
Security Officer {Metro One Loss Prevention Service}
January 2024 - Present
Patrol the parking lot
Perimeter Checks
Check in visitors & employees
Check in any information with the site supervisor.
Contact this candidate