Administrative Assistant Customer Service

Professional Summary

Skills

Experience

Crystal Adams

812-***-**** ************@*****.*** 412 Moore St, Aurora, Indiana 47001 Hardworking and dependable Administrative Assistant offers customer service and problem-solving abilities. Offers self-motivated nature and willingness to multi-task in fast-paced environments. Quick learner with advanced Microsoft,and Excel abilities.

Complex problem-solving Strong communication Correspondence writing Calendar management Schedule maintenance Business operations support Data entry Records retrieval Multi-line telephone system operation

Reception oversight Customer service Analytical thinking Database administration Clerical support Word processing Mail distribution Microsoft, Excel, etc Account management Spreadsheet tracking Event planning Travel coordination Business Correspondence Meetings Telephone Calls

Accounts Payable Diagnostic Testing Administrative Tasks Excellent Attention To Detail Strong Interpersonal Skills Written And Verbal Communication

Strong Organizational Skills Expense Control Cost Analysis And Savings Training And Development Written Skills Policies And Procedures Administrative Assistant November 2010 - November 2020 Adams Cooling Tower, Moore's Hill, Indiana

Distributed invoices, updated accounts, and entered new information into customer relationship management system. Organized domestic and international travel and hotel accommodations. Handled communications between staff and customers. Secured reservations at restaurants, clubs, and other venues for client meetings. Arranged letter and parcel deliveries in collaboration with courier services. Stored office supplies and kept meticulous inventory. Assisted with project teams, including organizing physical and digital files for required recordkeeping. Stayed on top of tracking procedures by updating databases and spreadsheets. Tracked finances, projects and schedules with diverse computer programs. Education

Organized and updated file systems, keeping records easily retrievable. Coordinated successful conferences, meetings and special events, including catering and equipment setup. Promoted productivity by handling all administrative tasks, including schedules and correspondence. Met legal requirements by correctly completing important forms. Managed incoming and outgoing mail, packages, and faxes. Maintained accurate, compliant accounts, inputting new transactions each day. Leasing Manager July 2012 - October 2016

Milan Studio Apartments LLC, Milan, Indiana

Reviewed guest cards and phone logs and promoted follow-up. Qualified prospects, negotiated leasing requirements, and completed paperwork. Assisted property manager in supervising, training, motivating, and supporting leasing consultants. Monitored ongoing compliance with renters' insurance policy. Maintained courteous communications and follow-up correspondence with residents, applicants, and prospects. Audited new lease agreements and ongoing lease files to verify compliance. Bolstered resident retention through renewal programs and community events. Complied with all company standards, applicable health and safety rules, and local, state, and federal laws. Met with clients to negotiate management and service contracts, determine priorities, and discuss financial and operational status of properties.

Identified and quickly addressed any property requirements, closely following applicable regulations and owner requirements.

Satisfied both tenants and owners, effectively managing relationships and handling routine needs. Met occupancy goals with strategic marketing plans. Maintained financial targets by collecting fees consistently and budgeting effectively. Managed and oversaw operations, maintenance, and improvement of commercial, industrial, and residential properties. Kept properties maintained with regular preventive maintenance. Engaged community members through special events and one-on-one support. GED - Southdearborn High School, Aurora, Indiana 2002 Business - Bryant Stratton College, New York, New York 2022 References

Douglas C. Holland

Years known 35

***@*********.*******@iz.net

Beth See

Years known 5

***@*********.*******@iz.net

Jason Brown

Years known 20

**************@*****.***

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