Quality Assurance Analyst

DELORES LOWERY

*** ******* ****, ************, ** 27284 336-***-**** (M)

Email: **************@***.***

Manual SIT/UAT Test Analyst

Business Process Engineering ~ Software Development Life Cycle ~ Project Management

I am an experienced professional in the Information Technology field with over 25 years of a unique mix of skills that combines quality assurance and technology. I have 11 years as an Application Systems Analyst and 14 years as a SIT/UAT Quality Assurance Analyst. All 14 years I have used the Application Lifecycle Management Tool (ALM). Even though I have been exposed to some automated tools, my years as a Quality Assurance Analyst has been as a manual tester.

QUALIFICATIONS SUMMARY

Intuitive technology professional: demonstrated expertise in identifying opportunities to improve existing operations/processes; proficient in business process engineering and software development life cycle (SDLC), including analysis, design, development, testing, and implementation of software applications; skilled in managing multiple projects simultaneously; highly developed communications skills over multiple disciplines and hierarchy levels with ability to gain insight into requirements, manage projects, and ensure successful implementation.

Key strengths include: business systems analysis; identification and resolution of discrepancies; adherence to timelines; experience in writing functional specifications; development and implementation of project plans; written and oral communications; excellent presentation skills; objective and realistic approach to problem solving.

SELECTED ACCOMPLISHMENTS

As Lead Quality Assurance Analyst, facilitated team meetings for BB&T, worked harmoniously

with various personalities to elicit requirements of multiple stakeholders.

At GMAC, worked closely with business analysts and technical heads to determine system requirements, analyze and troubleshoot problems, resolve discrepancies.

PROFESSIONAL EXPERIENCE

Laboratory Corporation of America, Burlington, NC May 2023–Jan 2024

User Acceptance Test Analyst, (Consultant)

Knowledge of Core LabCorp systems, including LCBS, LCLS/Lab testing, SIS, JIRA

Familiar with HL7

Test various Billing systems enhancements, to assure software developed meets requirements.

Participate in Daily Standup meeting reporting statuses of projects.

Troubleshoot and assist in resolving issues.

Create and execute User Acceptance test plans.

Consult with BA’s, PM’s or RCM management on requirements of a project.

Document tests results and send out to Business Users for approvals.

Create and present Test Summaries to management.

Participate with BA and developers for requirements and clarifications of issues.

Participate in Triage Meetings with Team members.

Work independently with some guidance from mentor.

Truist Corporation, Greensboro, NC Aug 2021–Dec 2022

User Acceptance Test Analyst, (Consultant)

Manage UAT application testing processes.

Executing and testing various Billing applications for Account Analysis.

Provide screenshots from entered data for all test cases processed.

Proficient in escalating defects/issues for follow up.

Responsible for Regression and Functional Testing.

Communicate test execution progress to lead.

Ensure coverage of the requirements through traceability.

Manage the lifecycle of a defect

Participate in Defect Triage Meetings with Team members.

WELLS FARGO, Winston-Salem, NC Aug, 2019–Oct 2019

Systems Quality Assurance Analyst 5, (Consultant)

Agile Methodology

Responsible for handling complex quality assurance and test environment problems and issues.

Worked with client to establish and maintain a consistent test methodology and to resolve questions

during the testing process.

Analyzes, tests and certifies application-specific software.

Performs ambiguity reviews of business requirements and functional specification documents

Performs SIT/UAT for 2-week sprints.

Created SIT subtask in JIRA for each story.

Created manual test cases for each story.

After a successful prod release, updated regression scripts and performed regression testing

in SIT/UAT, smoke tested on new functionality and regression tested existing functionality in PROD.

Attended and participated in Sprint Daily Standup, Weekly Planning, Backlog Refinement, Retrospective Meeting.

BB&T Corporation, Greensboro, NC June 2015–March 2019

User Acceptance Test Analyst II/Lead QA Analyst/QA Test Analyst, (Consultant)

Manage UAT/SIT phases of various application testing processes.

Implemented The Clearing House Real-Time Payments for Cash Management Online (CMOL).

Use the eManager software to access and support the legacy CashManager Online Application

Use the Information Reporting Database (IRDB)

Use of Simulator to load Data, using XML

Use the Consumer Data Industry Association (CDIA) for Data Validation.

Use Metro 2 file for validation of FCRA fields in Credit Bureau file.

Use the GoldPoint System Web Based Applications-Customer Web, Dealer Suite, GoldTrak

Express, Customer Information Management and GoldTeller.

Responsible for Smoke, Regression and Functional Testing.

Create Test Plans, Test Documentation and perform Test Execution.

Communicate test execution progress to lead.

Assist in the development and identification of task duration estimates.

Participate in requirements and technical design reviews to ensure clarity and consistency of the design.

Ensure coverage of the requirements through traceability.

Manage the lifecycle of a defect

Participate in Defect Triage Meetings with Line of Business, Vendors and Development Team.

Provide specific guidance on defects to developers

WELLS FARGO, Winston-Salem, NC April 2008–June 2015

Lead Quality Assurance Analyst/ Systems Quality Assurance Analyst, (Consultant)

Create, prepare and implement systems quality assurance reviews for Wholesale applications

Responsible for primary development of testing strategies

Consult with users, providing advice and direction

Perform more complex analysis of business requirements and system specifications

Serve as a coordinator for all testing activities on a project

Create test plans and scripts for own projects, along with estimated time of completion

Lead and review test plans written by others

Perform moderately complex to complex test data conditioning, regression testing and testing validation

Provide specific guidance on defects to developers

Log, track, and verify resolution of software and specification defects

Document all phases of the Systems QA process

Managed UAT phase of application testing process.

Utilized Quality Center for directing, tracking, and outlining needs during project SDLC.

Planned test cases and scripts based on user requirements document (URD).

Carried out regular triage meetings to recognize and determine critical testing faults.

Preserved testing documentation

GMAC INSURANCE, Winston-Salem, NC Jun 1997–Jan 2008

Application Systems Analyst/Technical Business Analyst/QA Tester

Selected to implement the Rapid Application Development (RAD) process that allowed usable systems to be built in as little as 60 days.

Interacted with multiple business customers simultaneously across various business disciplines.

Developed and tested mainframe new products, enhancement, or system modifications using COBOL and JCL.

Created, prepared and which included the creation and presentation of a highly effective PowerPoint presentation.

Prepared detailed specifications from which programs and project plans were developed.

Implemented systems quality assurance reviews for various applications.

Reviewed and analyzed business specifications to determine impact to Agency Data Warehouse (ADW).

Provided instruction and direction to offshore programmers, analysts, and other team members,

Performed Unit Testing phase of application testing process to assure all assigned tickets were tested

Participate in daily triage meetings for all tickets.

Performed functional, system, integration, UAT or regression testing as needed

TECHNICAL SKILLS

Languages: COBOL, COBOL 11, JCL, XML

Hardware: IBM 900x-MVS/XA, IBM System 36-5360, IBM 34, IBM 8809,

Large Frame Honeywell System, Intel PC, IBM PC, IBM 5291 CRT, IBM 3180

CRT, Compaq PC, IBM ThinkPad, IBM/Unisys Mainframe

Software/Tools: MS Project, Word, Excel, PowerPoint, Change Management, Release Management,

Endeavor, INFOPAC, CA-7, CA-11, UCC7, SMS-DRS, Linux, Direct Connect

STOPX37/Budget DASD, VSAM, Network Data Management,

MVS/XA Utilities, SSO Remedy, FILEAID, SharePoint, Agile, Microsoft Teams, WebEx

Applications: ARGO, Wholesale, CashManager Online, GoldPoint System Web Based –Consumer Web, Dealer Suite, GoldTrak Express, Consumer Information Management Gold Teller and Treasury Manager, Digital Treasury

Databases: Mainframe, SQL, Information Reporting Database (IRDB), DB2

Defect Tracking: Quality Center /ALM, Rally

Communications: CICS, TSO/ISPF, ROSCOE, IBM MQ

EDUCATION

B.A. Business Administration, University of North Carolina, Charlotte, NC

A.A.S. Computer Information Technology, Forsyth Technical Community College, Winston-Salem, NC

Contact this candidate