It Executive Project Management
Resume:
CONTACT
Parkton, MD *****
***********@*****.***
PROFESSIONAL
SUMMARY
Experienced IT executive with a
proven track record of successful
strategic leadership and effective
management in multinational
corporations. As an IT executive, I
specialize in aligning technological
initiatives with business objectives to
drive innovation, efficiency, and
growth. With a solid foundation in
project management, team building,
and technical expertise, I consistently
deliver results in complex
organizational environments.
Committed to fostering a culture of
collaboration and continuous
improvement, I motivate teams to
exceed expectations and adapt to
evolving technological landscapes.
Proficient in Microsoft technologies,
including hardware and software
deployment, cloud services, O365
suite, and artificial intelligence, I
demonstrate a blend of technical
proficiency and strategic foresight to
enhance profitability and optimize
operations.
SKILLS
Technical implementation
Proposal Writing
Expense Control
Budget Management
O365 Global Admin
AI Technologist
Ai Prompt Expert
ITSM Solutions Expert
MS O365 Solutions Expert
Windows server
2012/2016/2019/2021
configuration, administration, and
support of internal file servers,
application servers, Active
Directory/Group Policy.
SHENGJUN LIU
EXPERIENCE
Associate Director, Head of US IT Pharmaron US - US 04/2022 - Present
Oversaw comprehensive US IT operations, enhancing efficiency and reliability across 150+ applications, 50 servers, and extensive storage solutions, achieving a 99.9% uptime.
Implemented strategic security enhancements and performance optimizations, resulting in a 40% reduction in system vulnerabilities and a 30% increase in overall IT system performance.
Formulated and executed comprehensive IT departmental procedures and policies, leading to a 25% improvement in project delivery timelines and a 20% enhancement in quality control metrics.
Managed Security System, Provided consistent leadership over US IT infrastructure management. including LAN, WAN and data centers
Prepared work schedules and assigned employees to specific duties based on skills.
Evaluated and honed workflow to improve department quality and profitability.
Planned and aligned organizational resources with operations requirements.
Conceptualized and developed operational strategies to generate leads and improve sales.
Sr. IT Manager Pharmaceutics International Inc. - Cockeysville, Maryland
Directed the delivery of 20+ major IT projects and programs annually, leveraging Agile methodologies, resulting in a 15% improvement in delivery speed and a 10% increase in stakeholder satisfaction scores.
Collaborated with 10+ department heads to establish unified IT goals, aligning project initiatives with corporate strategy, which increased IT department's contribution to business objectives by 20%.
Led a team of support specialists to offer 24/7 user support, achieving a 98% customer satisfaction rate and resolving over 3000 support tickets per month with an average resolution time of under 2 hours.
Assigned and reviewed work from systems analysts, programmers and software developers.
Achieved company objectives by combining business and technological plans.
Guided software developers on complex projects, assisting with project completion.
Computer & IT Manager C&D Canal House, LLC
06/2008 - 12/2010
Cooperated with department heads, managers, and supervisors for creation of coherent goals for IT department.
Reviewed and approved 100+ system charts and programs, ensuring compliance with technical specifications and business requirements before implementation.
Guided software developers on complex projects, assisting with project completion.
Established a responsive technical support framework that handled 200+ 12/2010 - 04/2022
Apple Mac OS configuration,
administration and support
Apple IPhone and IPad Expert
Vaisala MFG Management System
Bosch Security System Expert
VOIP Phone System Expert
Database Availability
MS Dynamic BX System
MS Exchange Server
2013/2016/2019/2022
MS SharePoint and teams Solutions
Expert
Salesforce Administrator
VPN and Firewall Progress
Webspeed, Cisco, Intel/Shiva
Firewalls
Citrix, MAS200, WMS Expert
Symantec Exec Backup & Endpoint,
Symantec AntiVirus Cloud
Dynamics CRM online
Physical & Virtual Server
management
Sage Financial Analyst and Budget
Control System
2D & 3D modeling. 3Ds MAX and
Photoshop CS
Fashion and News Photography
Video Editing and Digital Design
LANGUAGES
Chinese (Mandarin)
Native
Korean
Conversational
monthly user queries, elevating user satisfaction by 30%.
Oversaw hiring and training of IT workers to confirm meeting of company objectives.
Achieved company objectives by combining business and technological plans.
Executive Director of IT China Southern Airlines - Guangzhou, Guangdong 04/1993 - 08/2006
Formulated and managed a 20M annual IT budget to support strategic program operations, aligning with and achieving key organizational goals.
Worked with management team to develop and enhance skill set requirements, gap analysis and training plans.
Pioneered strategic IT planning activities that introduced 5 groundbreaking programs, driving a 20% increase in operational efficiency and customer satisfaction.
Participated in cross-functional activities to enhance operating efficiencies and serve as subject matter expert.
EDUCATION
Completed coursework towards MBA / MPA
University of Baltimore
Completed coursework towards Master of Computer Science JiLin Industry University
Completed coursework towards Master of Arts: Computer Arts JiLin Industry University
CERTIFICATIONS
VMware Certified Professional 5.5 (DCV)/6.0/6.5
Microsoft MCSE/MCDBA/MCP
Mcrosoft O365 Cloud
Microsoft Azure
OpenAi Prompt
HP and Zebra Service Authorization Certificate
Linux Plus
Cisco CCNA
Adobe Certified Expert & Adobe Certified Expert in Photoshop/AUTO CAD
VOLUNTEER EXPERIENCE
Investigator Hereford Zone Robotics - Parkton, Maryland 06/2023 - 03/2024
Investigator for the state Robotics Competition
.
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