Customer Service It Specialist
Resume:
Oliver Attias
Cordova, TN 38018
SUMMARY PROFILE:
●IT specialist with over (15) years of experience providing configuration, installation, support and maintenance of PCs and computer peripherals
●Highly organized and detail-focused
●Up to date on technology with an exceptional track record of accurately handling technical reporting in a deadline-oriented environment
●Excellent time management skills
●Excellent troubleshooting skills with a unique style to cut time in half
●Team player, works well with others
●Excellent customer service skills
TECHNOLOGY SUMMARY:
●O/S-Applications: Extremely proficient in Windows desktop/server operating systems with Active Directory as well as Mac OSX/OSX Server, Anti-Virus software, Imaging software
●Networking: LAN/WAN connectivity, Modems, Routers, Switches, Firewalls, WiFi, Cat 5/6e cable installation, network monitoring
EDUCATION:
●Bachelor’s Degree - Memphis State University, Memphis, TN
CERTIFICATIONS:
●Mac Certified Technician
PROFESSIONAL EXPERIENCE:
September 2008– Present
Oliver Attias, Independent Technology Consultant
Memphis, TN
●Lawyer Clients: Leslie Gattas and Associates; Shea, Moskovitz, & McGhee; Marc E. Reisman; Reid D. Evensky; Raymond Shainberg; Cory B Trotz; Fromer & Castleman
●Doctor Clients:Urology Group; Dr. Martin Weiss; Dr. Scott Baum; Dr. George Woodman; Dr. Guy Vellor; Dr. Steven Gubin
●Companies: Jack Erb Company; Mall of Memories; Busters Wine & Liquor; Sam’s Video pro; Craig Brewer Productions; Dr. Dre Record Productions; DJ Paul Record Productions; Zebra Ranch Recording Studios; Royal Studios
●Mobile Computer Consultant
●Providing on-site to client troubleshooting and repair of laptops and desktops
●Providing on-site support services to Small Businesses maintaining Server and Network systems
●Upgrade Hard Drive and Memory to be up to date with the latest OS that get released
●Develop and implement a Disaster Recovery Plan that includes offsite backup as well as teaching customers best practices for manual backups
●Teach Software application lessons on various platforms to clients from end-users to groups of people in a stand-up environment
March 2008 – September 2008
Medical Research Institute
Memphis, TN
I.T. Technical Specialist
●Day to Day repair and troubleshoot Computer issues
●Maintain File Server and daily backup
●Replace Computers based on age and limits of OS upgrades
●Monitored Network activity
●Developed and implemented a Disaster Recovery Plan/Process
February 2001 – March 2008
Memphis City Schools
Memphis, TN
Macintosh Technical Specialist
●Provided Onsite I.T. Customer support specializing in Macintosh Computers
●Provided Emergency response to all the Schools and Administrative Offices in the School District
●Performed as Disaster Recovery Management Specialist
●Maintained anti-virus program and removed all types of virus on all PC’s in the School District.
●Re-imaged Desktops and Laptops in Lab environments
●Taught other technicians and technical coordinators new technology practices
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