Customer Service General Manager

Eddie Gonzalez

**** ** *** ****** *******, FL ***27

954-***-**** – *****************@*****.***

Background

A versatile, bilingual and skilled Manager with excellent hands on experience in all operations of a restaurant and with a creative, innovative approach to manage staff, generate teamwork, maintain low food and labor cost and provide excellent customer service.

Experience

GOLDEN CORRAL, Florida City, FL – Manager 4/2015-present

Managing a high value American family-style restaurant serving breakfast, lunch and dinner, featuring a large all-you-can-eat buffet and grill. Responsibilities include managing all cooks, kitchen staff, cashiers, waiters and servers. Overseeing the stock levels and placing the orders well in advance, recruited, trained and supervised new staff and provided customer support by resolving their complaints about service or food quality.

FLASHBACK DINER, Davie, FL – Manager 6/2012 – 4/2015

Managed fast pace Diner of 60 employees. Covered all positions FOH and BOH as needed. Coached and trained all new employees. Worked all shifts including graveyard. Maintained a low labor food cost, overtime and employees turnover.

LA CARRETA, Miami, FL – Manager 10/2007- 6/2012

Oversaw all operations of busy Cuban Cuisine Restaurant in Miami. Scheduled up to 80 employees. Ordered products, supplies and maintained inventory. Scheduling included FOH and BOH employees, prepared special daily menu and ensured food quality. Maintained low food and labor cost, improved customer service and developed team work strategy.

FUDDRUCKERS, Miami, FL – General Manager 12/2005-9/2007

Managed high value-fast paced restaurant. Oversaw all preparation for BOH including bakery and salad bar. Ordered all food and supplies, interviewed and trained new employees, maintained inventory and low labor and food cost.

ROAD HOUSE BAR & GRILL, Miami, FL – General Manager 12/1997-9/2007

Managed and scheduled up to 75 employees for BOH and FOH of 180 seat restaurant, including wait, hostesses, bussers, bar and kitchen staff. Duties included interviewing and staff selection, development and training of team. Generated teamwork and improved customer service. Highest PPA within all region. Maintained low labor, food cost and turnover.

VICTORIAS STATION, Miami, FL – Kitchen Manager 12/1987-11/1997

Oversaw all kitchen employees including cooks, prep cooks, salad and clean team. Catered special events as required and oversaw all preparation of daily menu. Coordinated all clean up of kitchen and equipment

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