Customer Service Representative

Eleanor M. Freedman

**** ********* ******* *******, ** 60646 *847-***-***** Email:**********@*****.*** Customer Service Representative

Experience:

General Manager: Wildwood Tavern Niles, IL (2014-2022)

Organized, planned and executed all catering events for the business while maintaining a high level of customer service and exceeding the customers’ expectations

Developed strong client contact skills and interaction with attention to detail

Resolved customer complaints with compassion and understanding for customer Supervised and assisted restaurant staff in food and customer service

Provided high quality customer service to guarantee customer retention.

Interacted, served, communicated and accommodated customers with reservations, seating, carry-out orders, resolved customer issues and related services

Designed a daily food and bar costing spreadsheet and labor report for business in Excel

Responsible for all human resource information requiring maintaining confidentiality and discretionary judgment when dispensing the sensitive information

Planned and organized all outside entertainment and social events for the business

Responsible for all human resources, hiring, onboarding, benefits, labor laws, compensation, interpersonal employee relations and payroll for entire operation

Implemented inventory control system for liquor, beer and wine products Office and Floor Manager at Myron and Phil’s Restaurant Lincolnwood, IL (1997-2013)

Financial reporting responsibilities of the business including invoices, bank reconciliation, budgeting and financial reporting

Served as the main financial contact with banks and accountant services and managed the financial responsibilities of the restaurant

Created and managed personnel records and daily sales database

Ensured high standards of customer service and food quality

Developed catering menu and managed catering services for the restaurant including marketing, reservations invoicing and customer contact. Volunteer Positions:

Executive Board Member, Treasurer and Vice-President, for Saint Mary’s of the Woods Athletic Association

Boys Baseball Coach, Edgebrook Sauganash Athletic Association Executive Board Member, Fundraising Chairperson and Event Organizer Edgebrook Sauganash Athletic Association

Summary of Qualifications:

Excellent communication, organizational and proactive planning skills utilized in every aspect of a work and personal environment. Written and oral communication is a major attribute. .Outstanding interpersonal and customer service qualities. Intelligent, articulate, ability to work under pressure independently and driven to succeed. Relevant Skill Set:

Excellent Customer Service, Organizational and Management Skills

Proficient and strong background with Microsoft Office Suite, Excel and Power Point

Highly developed inter-personal, organizational and communication skills

Experienced with Accounting and Financial processes and technologies

Goldman Sachs Alumni of 10KSB

Education: Bachelor of Science in Marketing,

Northern Illinois University Self Support Tuition

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