It Support Technical

Keondrae Rembert

Pleasant Grove, AL ***** 205-***-**** ************.**@*****.*** www.linkedin.com/in/Keondrae-Rembert Recent graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 5 years experience as a warehouse worker had led to developed skills in Quality Control, Troubleshooting, and Problem Solving.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking System Administration • Problem Solving • Team Building • Collaboration • MIcrosoft Office EDUCATION

Merit America • Virtual 12/2022

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

WORK EXPERIENCE

Warehouse Worker • Amazon Fulfillment Center, Bessemer, AL 08/2020 - Present

● Attend to detail and enter barcodes correctly to create new labels that identify the item to ensure order accuracy

● Identify issues with product items in approximately 100 bins/day, follow procedures to address them, resolve the issues, and record outcomes in the computer to enhance smooth flow of AR floor)

● Use a computerized scanner to identify items in bins that don’t meet quality standards. Remove damaged items and follow the process to damage out; create and affix new labels with correct barcodes for items that are coded incorrectly.

● Implement problem solving processes and create trouble tickets for IT Support to maintain efficiency . Assembly Line Worker • Mercedes Benz-AG, Vance, AL 08/2018 - 03/2020

● Carried out a range of repairs including, hammering out minor dents to windshield replacement, rebuilds and paint jobs, handling 200 cars a day.

● Made minor repairs such as buffing out scratches or refurbishing corrosion damage.

● Replaced damaged body parts, including bumpers, fenders,hood and rims; prepared damage reports and cost estimates. Assembly Line Worker• Honda, Lincoln, AL 10/2017-08/2018

● Produced components by assembling parts and subassembly

● Used hand tools or machines to assemble 400 parts a day

● Provide maintenance of assembled equipment, and ensure issues are dealt with to maintain quality. Sales Associate • Wal-Mart Supercenter, Homewood, AL 06/2012-10/2017

● Trained new employees on proper techniques to ensure quality customer service.

● Worked directly with customers to discuss what needs to be fixed.

● Determined staffing needs based on store traffic and sales.

● Learned new products and displayed them based on company policies.

● Take customer orders so they can get their products on time.

● Averaged over $100,000 worth of sales a day.

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