Services Representative Customer Service

Belinda Flynn

***************@*****.*** 919-***-**** Fuquay-Varina, NC

SUMMARY

Seasoned Customer Services Representative with 12 years of experience, including current role at Harris Teeter since 2019. Skilled in multi-channel support, problem resolution, and CRM systems; adept at upselling and customer satisfaction. Pursuing a Customer Service position to leverage event planning expertise and office management skills. WORK EXPERIENCE

Harris Teeter Fuquay-Varina, N.C.

Customer Services Representative 2019 - Present

• Provide comprehensive customer support across multiple channels, including phone, email, and chat, ensuring inquiries and issues are addressed with professionalism and efficiency.

• Facilitate customer transactions, including order placement, tracking, and processing returns or exchanges, while effectively troubleshooting to resolve any concerns.

• Collaborate with cross-functional teams to expedite problem resolution, maintaining meticulous records of customer interactions within the CRM system.

• Engage in proactive customer follow-ups to confirm issue resolution and satisfaction, and participate in continuous training to maintain up-to-date product and policy knowledge. Crossmark Plano Texas

Event Specialist 2015 - 2018

• Coordinated with stakeholders to establish event objectives and adhered to specified budgets, crafting tailored event concepts and themes.

• Managed vendor selection and contracting, including oversight of caterers, decorators, and entertainment, to ensure alignment with event requirements.

• Led on-site event operations, including setup, execution, and breakdown, while directing staff and volunteers to ensure task completion and client satisfaction.

Department of Revenue Raleigh N.C.

Office Assistant 2011 - 2011

• Managed daily administrative operations by efficiently responding to phone and email inquiries, organizing filings, and handling official correspondence.

• Facilitated seamless office workflow through diligent scheduling, calendar updates, and coordination of appointments and conference calls for staff.

• Prepared and refined a variety of documents and reports, ensuring accuracy and coherence, while also maintaining office supply inventory and overseeing the distribution of mail. Creative Staffing Raleigh, N.C.

Cook 2009 - 2011

• Prepared and cooked meals by following established recipes and culinary techniques while adhering to food safety standards, ensuring dishes met nutritional and presentation guidelines.

• Maintained kitchen cleanliness and organization, upheld stringent hygiene and sanitation practices in compliance with food safety regulations.

• Collaborated with kitchen staff and management to streamline meal service, engaged with customers to address inquiries and accommodate dietary needs, and contributed to the development of new menu items. EDUCATION

Fuquay-Varina High School

High School Diploma

Fuquay-Varina, North Carolina

Jul 1988

Wake Technical Community College (WTCC)

Medical Office Management/Administration Certification Fuquay-Varina, North Carolina

Jul 2010

Wake Technical Community College (WTCC)

Office Management and Supervision Certification

Fuquay-Varina, North Carolina

Jul 2022

SKILLS

Active Listening • Adaptability • Attention to Detail • Collaboration • Conflict Resolution • Critical Thinking

• Decision-Making • Time Management • Effective Communication • Friendliness • Negotiation Skills • Problem-Solving

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