Technical Support Programmer Analyst
Resume:
Paulette Alejandro Souffront
San Juan, PR 00909
e-mail: ********@*****.***
PROFESSIONAL EXPERIENCE
**** – present
Medical Card System, Inc.
Programmer Analyst
Information & Technology Division
Bank Trust Plaza Suite 1600
255 Ponce de León Ave.
San Juan, Puerto Rico
Responsible for the implementation and maintenance of business and clinical software and assisting in periodic upgrades and daily reviews of problem tickets.
Duties included technical support for users, writing user/installation/repair manuals, evaluating new products, and testing and analyzing specific hardware and software.
Created and maintained a team knowledge base including the documentation within and led weekly meeting to address issues and record solutions.
Managed team service system by assigning trouble tickets and tasks and holding team members accountable for overdue or pressing issues.
Assessed and reviewed systems and business flow processes to provide recommendations to improve workflow process and implement new procedural policies.
Created and executed test plans and test scripts for both manual and automated testing.
Develops and implements application processes and monitoring of all systems.
2017 – 2021
Medical Card System, Inc.
IT Operations System Administrator
Information & Technology Division
Bank Trust Plaza Suite 1600
255 Ponce de León Ave.
San Juan, Puerto Rico
Compliance of all operational controls.
Create and maintain Operational Console management Guides.
Maintain and update the Operational Control checklists.
Creation and ownership of Daily Operations Report.
Identify and create tickets for improvements in the production environments.
Comply with the organization threshold of assigned tickets within SLAs. Response and Resolve time 85%.
Cross training with Database and System Analysts.
Daily Review of Operations Team Ticketing metrics. Create a weekly / monthly report of Operations metrics.
Engage and master the event management policy and procedure.
Accepted responsibility for decisions made, whether successful or not. Complies with all my commitments, always demonstrated urgency in handling all situations. Provided updates and information on the progress of assigned tasks or projects.
Delivered the product or service in a way that exceeded the requirements. Ensures the quality and clarity of the work.
Demonstrated a clear knowledge and understanding of the goals and strategies of the company.
Consider possible consequences, before taking action, in order to take the most favorable option.
Respects and protects the confidentiality of information that is shared with him/her, or to which he/she has access. Promptly alert situations that may pose risk to MCS.
Accomplishments.
Leader in the automation project of our entire batch system operation.
Leader in the analysis and implementation of monitoring tools ( Dynatrace and Opmanager)
Strategic key role in developing and implementing DRP project within the Operations Unit.
Upgrade core application PMHS from Version 7.27 to 7.43
2006 – 2018
Medical Card System, Inc.
Programmer Analyst
Information & Technology Division
Bank Trust Plaza Suite 1600
255 Ponce de León Ave.
San Juan, Puerto Rico
Thoroughly engaged in the SDLC concepts like:
Establishing common understanding of requirements between client and the applications delivery team.
Maintain the integrity of software products throughout its life cycle.
Establish means for inter-group coordination, so different engineering groups participate actively in the software development.
Became technically proficient in the Medical Claims Life Cycle.
oFront End processing, detailed adjudication stages and payment cycle.
Became technically proficient in the Eligibility and Providers Department PMHS functions
1. Support the Eligibility and Providers department in their daily functions.
EDI integration with HealthCare X12 formats.
o837 Inbound Professional / Institutional Claims.
oCMS OutBound 837.
o999 Acknowledgement.
oEDI X12 formats translator mapping maintenance.
Professional skills & working experience includes:
Iseries I5/OS environment.
1.CLP, COBOL, Embedded SQL, ILE (Interchange Language Environment).
2.C++, XML, SOA, WEB Services development.
Microsoft Visual Studio Professional 2012.
SSIS (Integration Services Packages).
SSRS (Reporting Services Packages).
C# SQL Task Scripts.
Microsoft SQL Server Management Studio 2012.
Package Deployment.
Package Configuration.
Scheduler Jobs Set Up.
DBA Maintenance tasks.
Stored Procedure development.
Linked Servers Objects configuration.
ORACLE.
PL\SQL.
Views / Packages / Stored Procedures
Windows .NET, Visual Studio.
1.C#, C++
Data Manipulation Languages.
1.DB2, SQL SERVER.
Triggers, Store Procedures, Create Functions.
Windows, Visual Studio.
1.C#, C++
2.Integration Services.
Accomplishments:
Introduce SOA development concepts into the Iseries environment. Became proficient on C++ and XML concepts as a must to accomplish such milestone.
Used the ILE (Integrated Language Environment) concept within the software development group.
Used SQL DML (Data Manipulation Language) and COBOL Embedded SQL within the software development group.
Establish eligibility extraction processes for third party associates and trading partners.
Develop all aspects of the Reforma System Data integration into our Main System PMHS
Develop and implemented all the changes to our CRM plataform (Sales, Call Center and Enrollment
Develop complex reports using IBM Cognos Analytics – Reporting for different users . work in the design and implementation of the reports for all end users.
1996– 2006
Evertec Inc
Senior Programmer Analyst
San Juan, Puerto Rico
Full lifecycle systems support of computerized financial and business systems. Including the analysis, design and development of the automated systems and the deployment and support to the production environment.
Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs.
Writes and maintains technical specifications.
Attend on a timely manner tickets and incidents from multiple clients.
Created test transactions and runs tests to find errors and confirm applications meet specifications. Provides technical assistance by responding to inquiries from others regarding errors, problems, or questions about applications.
Trains end users or technical support staff to use applications.
Installs and tests applications at the designated environment. Monitors performance of applications after implementation.
Accomplishments
Leader in the analysis, design and implementation of Trillium Software for address standardization .
Develop the mortgage package platform for our branches.
Migration of the General Ledger and other secondary accounting modules from a mainframe-based IBM platform to a Hewlett-Packard platform (both for the HP3000 MPEX and the HP9000 Unix box). The same application was subsequently migrated to a Windows NT platform for an international subsidiary. This complete process included the data file conversion from EBCDIC to ASCII as well as the Y2K compliance conversion of all COBOL programs.
Led the efforts to design and develop the business processes to generate the different journal entry interfaces from several subsidiary applications to the consolidated G/L system.
Systems Environment
HP-9000 UNIX
UNIX SHELL-SCRIPT
MICROFOCUS COBOL
Dunn & Bradstreet General Ledger - (Known now as GEAC )
Batch Transaction Processor Setup & Programming
Currency management module
HP-3000 MPEX
COBOL
SPEEDWARE (4GL), Allbase SQL
Applications Environment
Deposit Modules
General Ledger
Financial Earnings recognition
Fixed Assets
Payroll
Loan Processing
EDUCATION
Bachelor’s Degree in information systems – Rio Piedras Campus
University of Puerto Rico
PROFESSIONAL SEMINARS
Introduction to Visual Basic .NET Programming with Microsoft .NET
February 2015
New Horizons Computer Learning Center.
Microsoft SQL Server Integration Mastering the Fundamentals
June 2020
Microsoft Online Training Site
Mastering SQL Server 2015 Integration Services
March 2021
Microsoft Online Training Site
ActiveBatch V12 Pathways: Developer I
December 2021
Online Active Batch academy site
ActiveBatch V12 Pathways: Administrator
February 2020
Online Active Batch academy site
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