Customer Service Agent
Resume:
Georgia Williams
**** ********* **** #*** ******
***********@*****.***
Objective: Seeking a position in a Customer Service utilizing my 20+ year’s experience to enhance any organizations team goal
Skills
Handle confidential information
Superb interpersonal skills
Embrace team settings
Work well with frequent interruptions
Sort and distribute mail
MS Office Suite (incl. Outlook, Word, Excel, PowerPoint)
SharePoint, DOC Management
Experience
DECEMBER 2021 – PRESENT
Passenger Service Agent / Dnata Ground International Inc., Austin, TX
Assisting ticketed passengers during check-in, helping them check luggage, print boarding passes, ensuring they have proper documentation prior to boarding the plane.
AUGUST 2014 – PRESENT
License & Permit Specialist III / Texas Dept. of Public Safety HQ, Austin, TX
Use the Driver’s License database to verify documents in real time as well as those scanned into the system to view sensitive information regarding driver's license and/or identification cards. Work various state reports of out of state drivers. Preliminary analysis of Administrative License Revocation cases from various law enforcement agencies. Process weekly reports from the Bureau of Vital Statistics. Process Out of Country applicants monthly received at numerous DL stations statewide who presented their passport and residency documents. Input data entry information of teenagers who have completed the driving course into the Driver’s License system. Prepare correspondence for direct returns, micro-film, and Department of Correction inquires. Call customers to verify address and phone number when assisting to provide refunds.
Education
JULY 2013
BS/Recreation University of Phoenix
NOVEMBER 2011
AA/Business Administration University of Phoenix
Activities
Mentor at Reilly Elementary School for 7 seven years. Feed the children non-profit organization in Georgia for 10 years. Participate in working with After School Program.
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