Security Guard Customer Service

RAVIINDER SINGH

** *********** *******, ********, **

****************@*****.*** · 647-***-****

SKILLS

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Possess effective verbal and written

communication skills.

Ability to perform tasks independently as well

as part of team.

Good motivator with excellent presentation

skills.

Highly initiative to manage a busy workload

without close supervision.

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Goal orientated and ability to set goals

and meet objectives.

Ability to handle multiple tasks and

customer queries efficiently. Excellent

administrative and organizational

skills.

In-depth knowledge of Microsoft Office

Suite.

EXPERIENCE

JANUARY 2024 – PRESENT

SECURITY GUARD, AIRPORT

• Performed routine patrols of designated areas to detect suspicious activities.

• Operated and supervised surveillance systems to identify potential security threats.

• Implemented and upheld access control protocols, including ID verification.

• Demonstrated quick response to emergencies.

• Delivered exceptional customer service by assisting visitors, employees, and customers.

• Prepared comprehensive incident reports, ensuring accurate documentation of all incidents and maintaining meticulous records.

APRIL 2024 – MAY 2024

CHEF’S HOUSE RESTAURANT, GEORGE BROWN COLLEGE

• Provided excellent customer service to ensure guest satisfaction.

• Managed bar operations and served beverages according to standards.

• Welcomed and seated guests, managed reservations and assisted with customer inquiries.

• Taking and Delivering orders to guests with care and attention, verifying accuracy and presentation.

• Monitored tables proactively, anticipating refill needs and clearing empty dishes promptly.

NOVEMBER 2023 –FEBURARY 2024

MACHINE OPERATOR, POLARPAK

• Box, wrap and pack merchandise according to relevant procedures and standards.

• Loading material, ensuring all components are working properly.

• Adjusting machine as needed to maintain quality.

• Record and manage all impaired or damaged merchandise items.

• Label and stockpile merchandise according to size, shape, and type.

• Tag and label merchandise.

• Follow safety protocols and escalate any workplace incidents and injuries to the supervisor immediately.

MAY 2023 – OCTOBER 2023

PASSENGER SERVICE AGENT, MENZIES AVIATION

• Engaged with customers over the phone and in person to provide product information, answer inquiries, and resolve complaints.

• Handled a high volume of incoming calls and always maintained a courteous and professional demeanor.

• Actively listened to customer feedback and provided appropriate solutions to meet their needs.

• Worked collaboratively with other team members to improve customer service processes.

EDUCATION

MAY 2023 – PRESENT

RESTAURANT MANAGEMENT, GEORGE BROWN COLLEGE

CERTIFICATIONS AND TRAINING

• Security guard

• First aid and CPR level C

• Smart Serve

LANGUAGES

• English

• Punjabi

2

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