Executive Assistant Customer Service

LISA A. DEMACEDO ANNOTTI

**** ******** ******

ORLANDO, FLORIDA 32837

407-***-**** *************@*****.***

OBJECTIVE

To secure a position with a strong company that will benefit from my experience, skills and dedication.

SUMMARY OF QUALIFICATIONS

Business English Desk Top Publishing

Information Processing Office Procedures

Word Perfect/Microsoft Word Strong Customer Service

Excel Prof. Telephone Skills

Communication & Interpersonal Skills Sales

Excellent Computer Comprehension Power Point

EMPLOYMENT

TROPICAL FORD, ORLANDO, FL

BDC ASSOCIATE

MAY 2019 – PRESENT

THE WALT DISNEY COMPANY, ORLANDO, FL

RESERVATION SALES AGENT

OCTOBER 2008 – FEBRUARY 2019

Engage with guests to provide optimal guest service and vacation planning to ensure the Disney brand is represented and implemented in a concierge-level planning experience.

First point of contact for guests. Full utilization of both Passport and SBC software’s to execute various components of vacation planning. Ability to sell packages, room-only, tickets, passholder, promotions, special itinerary add ons and more, while fulfilling all areas of recordable metrics. A minimum of $4 million revenue earnings bi-annually. Full utilization of DREAMS, Passport, SBC, TravelBox, Passkey, Cast App, ATS and various SharePoints to execute all components of guest travel.

WYNDHAM WORLDWIDE, ORLANDO, FL

IN-HOUSE TIMESHARE SALES REP

JANUARY 2008 – OCTOBER 2008

GAY & LESBIAN RIGHTS ORGANIZATION NON-PROFIT, ORLANDO, FL

SECRETARIAL/DATA NETWORKING OFFICE MANAGER

OCTOBER 2005 - JANUARY 2005

POLOMIE ENT., CELEBRATION, FL CELEBRATION HEALTH

EXECUTIVE ASSISTANT

AUGUST 1999 – OCTOBER 2004

EDUCATION Katherine Gibbs School

Studied Executive Assistant/Office Management

Providence, RI 02806

May 1995 – May 1996

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