Customer Experience High School
Resume:
Laura Moreno Escobar
Yuma, AZ *****
**********@*******.***
Office lead skilled at building relationships, able to motivate others into action for maximum productivity. Excellent communication skills, with the ability to develop instant rapport. Looking to obtain a position with an employer where I could contribute by utilizing my skills and learning new ones.
Autorizado a trabajar en EE. UU. para cualquier empresa Experiencia laboral
Branch Coordinator
Apria Healthcare - Yuma, AZ
junio 2023 - Actualmente
• Acting as first point of contact when patients arrive in person.
• Answer inbound calls from customers on a multi-line phone system.
• Responsible for customer experience; maintaining a professional demeanor during intereactions with customers.
• Triage complex issues by being a point of contact to ensure a timely resolution.
• Perform processing duties for the branch; creating, and working with new orders, confirm delivery appointments, verifying insurance.
• Collect payments, reconcile daily receivables.
Business Owner, Mexicali, BC
Tecno Blinds Mexicali - Mexicali, B.C.
agosto 2007 - enero 2023
• Place orders from the manufacturer to have the items be sent to the store.
• Area measurement for product accuracy
• Mantain an attractive and effective merchandasing display of products
• Providing a great customer experience
• Ensured the product received meets quality standards
• Schedule installation services
Senior Team Leader
Kansas City Southern de Mexico - Monterrey, N. L.
junio 1997 - julio 2006
• Review and respond to customers inquiries, notify them of any claim updates
• Review and resolve billing situations by providing the exchage of merchandise, refunds or bill adjustments
• Utilize internal systems to complete contract forms, prepare charge of address records, issue service discontinuance orders
Educación y formación
Bachelor's degree en Business Administration
Universidad Regiomontana - Monterrey, N. L.
agosto 1980 - diciembre 1982
High school diploma
Nogales High School - Nogales, AZ
agosto 1977 - junio 1980
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