It Support Technical

Tony Robinson

Lindenwold, NJ 856-***-**** *************@*****.***

Diligent and passionate entry-level cybersecurity IT Support professional with a strong foundation in information security practices and a commitment to securing digital assets. My coursework and hands-on experience have provided me with a solid understanding of security protocols, risk management, and vulnerability assessment. Proficient and skilled in cybersecurity fundamentals, malware analysis, vulnerability assessment, firewall management, and resolving hardware and software issues. Highly motivated to contribute to the protection of sensitive data and systems in a dynamic and challenging cybersecurity environment. Known for excellent communication skills, and a commitment to delivering outstanding customer service. I am seeking an entry-level cybersecurity role where I can contribute to a dynamic team, further develop my skills, and work towards becoming a trusted cybersecurity professional Excellent abilities in:

•Basic Cybersecurity Knowledge

•Security Tools

•Risk Management

•Networking Fundamentals

•Cybersecurity Tools

•Team Collaboration

•Operating Systems

•Communication

•Customer Care

•Programming and Scripting

•Certifications

•Critical Thinking

Professional Experience

Devereux

2019 – Present

•Provide technical support and troubleshooting assistance to staff, addressing IT-related issues and problems and ensuring data connectivity, network security, and reliable network performance.

•Manage hardware assets, including computers, servers, printers, and other IT equipment.

•Assist staff members with IT-related issues, questions, and training on best practices for IT security and data handling.

•Develop and customize software applications and systems to meet the specific needs of Devereux's programs and services.

•Plan and execute IT projects, including system upgrades, software implementations, and infrastructure improvements.

•Implement secure configurations for hardware, software, and network devices to reduce vulnerability assessment

•Collaborate with IT vendors and service providers to acquire necessary products, services, and technical support.

•Manage and maintain endpoint security solutions, including antivirus, and anti-malware software. and configure firewalls and intrusion detection/prevention systems to safeguard the network.

•Maintain detailed records of security incidents, risk assessments, and compliance efforts.

•Develop and maintain IT policies and procedures that align with industry standards, best practices, and regulatory requirements.

Internship

Camden CoLab

January 2016

•Provide technical support to employees or end-users. This can involve troubleshooting hardware and software issues, resolving technical problems, and assisting with IT-related inquiries.

•Assist in software development projects by writing code, debugging programs, and contributing to software design and testing.

•Create and update IT documentation, including user guides, system manuals, and process documentation.

•Use specialized forensic software and techniques to recover data that may have been deleted, encrypted, or hidden and Investigate and analyze malware (malicious software)

•Collaborate with IT and business teams to implement security measures, help diagnose and resolve IT issues promptly, for hardware and software problems, and implement risk mitigation strategies and security policies.

•Gather feedback from users to assess the quality of IT support and identify areas for improvement.

Security/High-Risk Associate

UPS

June 2011 - November 2011

•Monitor and enforce security procedures to protect UPS facilities, including warehouses, sorting centers, and distribution hubs.

•Prevent theft, loss, or damage to packages by monitoring and securing them during handling and transport.

•Operate and monitor security surveillance equipment, including cameras and alarms, to detect and respond to security breaches or suspicious activities.

•Maintain detailed records of security incidents, activities, and reports for review and data analysis.

•Ensure compliance with security regulations, industry standards, and UPS security policies conduct risk assessments, and recommend security measures to mitigate vulnerabilities.

•Work with local law enforcement, other security personnel, and UPS management to address security concerns and incidents.

•Stay current with security trends, best practices, and information technology by participating in training and professional development.

•Protect sensitive data and information, including customer services, and company records, and generate security reports and summaries for management and internal use.

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Package Handler/Loader/Unloaded

FedEx Ground

August 2007- November 2008

•Package Handlers are responsible for sorting packages based on size, destination, and other criteria using conveyor belts or other sorting equipment.

•Responsible for loading and unloading packages onto delivery trucks or trailers. They ensure that packages are loaded and unloaded safely, efficiently, and according to delivery routes.

•Use handheld scanning devices to scan and label packages with the correct tracking and destination information.

•Maintain a focus on accuracy and quality control to ensure that packages are handled and sorted correctly and that the right packages are loaded onto the correct delivery vehicles.

•Work as part of a team to meet daily package processing and delivery goals, communicating effectively with co-workers and supervisors.

Loader

Raymour and Flanagan

August 2007 - August 2007

•Load merchandise onto delivery trucks for customer deliveries and Adhere to safety guidelines and protocols to prevent accidents and injuries when handling furniture and other heavy items.

•Inspect the merchandise for damage or defects, and report any issues to the appropriate personnel, such as the warehouse manager or supervisor.

•Maintain an organized and efficient workspace, ensuring that items are stacked and loaded securely to prevent damage during transit.

•Assist in tracking inventory levels and updating inventory records as needed.

•Interact with customers when delivering merchandise to their homes, providing a positive and professional customer service experience.

•Collaborate with other loaders, drivers, and warehouse personnel to meet delivery schedules and service standards.

Package Handler

FedEx Ground

February 2006 - July 2006

•Sort packages based on their destination, size, weight, and other criteria using conveyor belts, chutes, or other sorting equipment.

•Use handheld scanning devices to scan packages, recording essential information such as tracking numbers and destination codes.

•Follow safety guidelines and procedures to prevent accidents and injuries when operating equipment or handling packages.

•Maintain a brisk work pace to ensure packages are sorted, loaded, or unloaded quickly and efficiently.

•Work as part of a team to meet daily package processing and delivery goals, communicating effectively with co-workers and supervisors.

•Report any issues or discrepancies in package sorting or handling to supervisors, helping to maintain quality control and consistency.

Education

Rutgers University-Camden Camden, NJ - History/Film/Engineering

Google Certification (Cybersecurity) -2023

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