Customer Service Representative

Professional Summary

Work History

Education

NINA TURNER

Orlando, FL 32805 689- 216-2682 **************@*****.*** Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Customer Service Representative

TTEC – Orlando, FL

Processed inbound calls from members regarding their plan. Filed grievances/complaints. Made internal transfers to various departments upon request Customer Service Representative

Trugreen Lawn Service – Orlando, FL

Processed inboound calls from customers to schedule lawn service. Assisted customers with account information, and resolved any concerns/complaints. Processed credit card transactions, electronic payments and credits. Customer Service Associate/Cashier

Walmart – Orlando, FL

Helped customers complete purchases, locate items and join reward programs to promote loyalty and satisfaction.

Zoned areas/stocked merchandise.

Sales Account Representative

Connexions – Orlando, FL

Processed inbound/outbound calls to set up new accounts and process credit card transactions. Set up new accounts via email.

Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Associate of Science: Business Administration 05/2005 Florida Metropolitan University - Orlando, FL

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