Customer Service Security Clearance

PEDRO A. VASALLO, JR.

Orlando, Florida ***** 407-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

A business management professional with over ten years of expertise with a cleared DoD T3 security clearance, dedicated to serving others in a client-facing role, effectively achieving objectives with a high degree of performance, while promoting the mission and philosophy of the organization.

SKILLS

Critical thinker Problem Solver

Client Facing Expertise Results Driven

Fluently Bilingual (Spanish) Active Listener

Maximizes effectiveness through the value of teamwork

High Level Verbal and Written Communication Skills

Excellent Time Management and Organization

WORK HISTORY

United Health Group - Optum Serve [Orlando, FL]

Medical Service Coordinator

Feb 2019 – Present

As a viable member of an inbound/outbound customer service team, I am responsible for initiating communication and scheduling coordination with Veterans regarding their viable medical and health obligations as required by the Veterans Administration. Overall, I have successfully met all key deliverables resulting from ensuring that Veterans are receiving timely and high-quality care, and that they are meeting completed appointments within the Veterans Administration time deadlines. Equally important is a level of service accountability I initiate on a day to day providing excellent customer service, proficiently researching complex issues across multiple databases, successfully assisting members in navigating UHC’s self-serve websites, and resourcefully documenting call notes by summarizing critical points of information.

Full Sail University [Winter Park, FL]

Materials Inventory Control Specialist

Nov 2009 – Aug 2017

In this role I was exclusively responsible for maintaining Full Sail’s distribution center with over $1 million of portfolio inventory. I successfully optimized materials, labor and machine resources while collaborating with accounting to create and maintain accurate costing and management of material and resources. During my eight-year tenure, my accomplishments included yearly recognition for meeting all GAAP requirements, and the creation of a Distribution Serial Number Tracking System allowing for expeditious resolve of reconciliation of inventory and purchase orders. Other accomplishments included maximizing productivity, process and quality, proficiency in demand planning, process improvements in planning and forecasting, and ensuring production readiness and customer satisfaction.

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