Administrative Assistant Customer Service
Resume:
KELLY R. MACK
PROFESSIONAL SUMMARY
Administrative Assistant with talent for scheduling and coordinating meetings, interviews, events, and public relations. Strong knowledge of time management and customer service. Communicative and team-oriented with proficiency in Google, Microsoft, and Adobe. Proven history of fostering relationship-building to meet team, individual, and management objectives.
WORK HISTORY
Customer Service/Administrative Assistant, 01/2014 - Current
Performance Products Warehouse Inc., Dumont, CO
Read and analyze incoming memos, letters, and reports to determine significance and distribute them appropriately.
Create and maintain project information.
Create purchase orders, invoices, and quotes.
Coordinate invoice routing and monitor payments to vendors.
Enter and maintain customer data in an automated system.
Generate and edit contract documents through contract negotiations.
Answer, direct calls, and take messages.
Payroll preparation.
Prepare plans and specifications for shipment pickups and arrivals.
Perform general duties such as: filing, photocopying, taking, and distributing meeting minutes, managing schedules, coordinating travel arrangements, scheduling appointments, ordering supplies, and maintaining database records.
Director of Marketing, 01/2008 - 12/2013
Matrix Automotive Finishes, Walled Lake, MI (Remote)
Demonstrated technical sales, marketing, and product knowledge of the Matrix System, Zolatone, and Raabe Companies product lines.
Developed annual marketing plan in conjunction with the sales department, which details activities to follow during the fiscal year, which will focus on meeting organizational objectives.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Oversaw rebranding efforts that enhanced corporate identity and improved brand perception among stakeholders.
Managed all aspects of print production, receipt, and distribution.
Managed the entire product line life cycle from strategic planning to tactical activities.
Specified market requirements for current and future products by conducting market research supported by ongoing visits to customers and non-customers.
Communicated daily with development teams (primarily Research & Development, Marketing Communications, and Sales) through market requirements, product contracts, and positioning.
Deployed well-coordinated campaigns, events, and public relations strategies to promote brand.
Collaborated closely with sales teams to develop effective marketing collateral that supported lead-generation goals.
Marketing Coordinator, 08/2007 - 12/2007
Matrix Automotive Finishes, Walled Lake, MI
Designed, developed, and implemented marketing and sales campaigns, fundraisers, employee incentive programs, and contests.
Evaluated target markets and proposed marketing strategies within the automotive paint industry.
Established and improved client communications; maintained ongoing relationships.
Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated, and negotiated conflicts.
Developed, coordinated, implemented, and managed national and regional trade shows for sales force.
Responsible for trade show budget, schedules, and setup
Collaborated with internal departments and production vendors.
Created visual solutions for internal communications and marketing materials.
Assisted creative and brand teams with research and implementation of external advertising campaigns.
EDUCATION
Master of Business Administration (MBA), 09/2011
The University of Michigan - Ann Arbor
Bachelor of Arts Degree, Marketing and Sociology, 05/2000
Eckerd College - St. Petersburg, Florida
Minor: Spanish – Reading and Writing Proficiency
COMPUTER EXPERIENCE
Microsoft Word
Microsoft Excel
Microsoft Office
Microsoft Access
Microsoft Office Power Point
Adobe Photoshop
Adobe InDesign
Windows XP
Google Workspace
Dumont, CO 80436
*****@***********.***
SKILLS
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Time Management
Event Planning
Customer Service
Relationship Building
Calendar Management
Proficiency with Email Platforms
Attention to Detail
Communication Skills
Excellent Written & Oral Skills
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