General Merchandise Project Manager

**** ***** ******* ** ***

Charlotte. NC *****

704-***-**** ****************@*****.***

Joe Montecalvo

Objective

I am seeking a part time position or full time in an administrative capacity where my management and organization skills and experience will contribute to the growth and profitability of an organization. My experience includes both startup operations and transforming operations where profitability and customer satisfaction were key objectives.

Work experience

January 2023 – August 2023

HBC Clerk

-Sort incoming health, beauty, GM and various food products

-Stock locations

-Conduct audits of backstock

-Organize the floor presentation of all products.

-Order products based on zero inventory audits.

-Assist customers to source products.

December 2022- January 2023 – Amazon – Charlotte, NC

Package processor

June 2021 – August 2021 – Walmart – Charlotte, NC

Merchandizer and Stocker

9/2/12 – 8/2/2019 - Walmart - Coconut Creek, Florida

12/2017-8/2/2019 – Training/Personnel Coordinator

Interview, Hire, train and support 325 associates and assisted with testing assessments

-Sourced new Associates through Walmart customized online application process, conducted job fairs at Dept. of Labor offices, vocational schools and phone interviews

-Conducted orientation for all new hires

-Processed attendance exceptions and counseling

-Processed requisitions for new hires and reviewed staffing requirements with the management staff

-Increased compliance training completion ratio from 94% to 99%

-Increased graduation ratio 10% for all new associates

-Created Daily Metrics Log to be utilized by all 10 stores in the local market

-Experienced in processing and monitoring I-9 and E-Verify new hire background and residency status

4/2017-12/2017 – General Merchandise/Grocery Ecommerce Dept. Mgr.

Oversee online grocery and general merchandise 0rders.

Number one ranked in the market of 10 stores

2/2017-4/2017 – Academy Facilitator

Selected to train store management associates in South Florida for the new nationwide academy program. Store was not ready for the program. Returned to Ecommerce position.

4/2016-2/2017 – GM Ecommerce Dept. Mgr.

Oversee general merchandise Ecommerce customer orders

9/2012-4/2016 – Electronics and photo lab Sales Associate

Provide customer assistance on the sales floor for electronic products and processed photo lab products

2/2012 – 4/2012 - Harbor Freight Tools Delray Beach, Florida

Retail Floor Associate

Provide customer service for retail customers

8/2007 – 4/2009 - KMC Corporation Coconut Creek, Florida

Project Manager

Co-ordinate all permit processing requirements for new construction projects. Managed 5 projects totaling over $20 million. The last project completed included 11 permits and was completed on time

-Coordinated all permit processing

-Met with architects, engineers and management to coordinate plan changes

-Met with local and county officials to discuss and implement mandatory compliances

2/2007- 8/2007 - Industrial Building Services (Lennox) Riviera Beach, FL

Branch Manager

Manage all aspects of the commercial air conditioning service company.

-Managed staff

-P&L responsibility

-Inventory management and responsibility

1/2006-2/2007 - Albanese Group Fort Lauderdale, Florida

Project Manager

Assist the General Contractor with the construction of a self-storage facility

-Coordinate all permit processing

-Worked with the field team to ensure all deadlines were met

-Met with local and county officials to ensure compliance to all building codes

2002-2006 - Qualpath, Inc.- Pompano Beach, Florida

Operations Manager

Managed operations for a startup digital products distribution company.

-Sourced new technicians through technical schools during one- on-one job fairs, Monster.com and Career Builder

-Conducted background checks and reference verifications

-Verified I-9 requirements

-Created and administered new product knowledge exams for new and existing employees

-Managed technical staff

-Full inventory control of all supplies and products

-Oversee and conduct receiving and shipments of digital equipment and associated supplies

-Factory training on 10 different Kyocera digital products

- Communicated with all vendors for product and customer satisfaction issues

-Created and conducted customer satisfaction surveys

-Wrote all policies and procedures for the Operations area of the company

1993-2001 – Ameritrend / Danka Corp. Pompano Beach, Florida

Director of Customer Support

Directed and motivated technical staff of 25 for facsimile, telephony, computer and copier products in the State of Florida.

-Sourced new technicians through technical schools during one- on-one jobfairs,Monster.com, CareerBuilder and commencement speeches at ITT Tech.

-Conducted background checks and reference verifications

-Verified I-9 requirements

-Managed and evaluated the technical staff

-Created the Top Gun award program to reward staff on various performance standards

-Complete physical inventory responsibility

-P&L responsibility

-Customer communication to address equipment or service issues

Military Service – US Air Force Veteran, decorated.

Certifications/awards

Airman of the month – US Air Force – SAC Bomb Wing

Department Manager Certification – Walmart Academy

NRFSP Test Administrator – Proctor Training Certification

Experienced on Microsoft Office products - Excel, Word, Outlook

References

Ron Finger - KMC Corp. – President/CEO – 954-***-****

Arvid Albanese - The Albanese Group – President/CEO – 954-***-****

Kevin DeYoung - Qualpath Corp. – President/CEO - 866-***-****

Neil Manausa - Walmart Inc. – Store Manager – 954-***-****

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