Call Center Representative
Resume:
D’asia Lavington **** Walden Ave
Fort Worth, TX *6132
**************@*****.***
EXPERIENCE
Co-op Financial Services, Irving TX — Call Center Representative
NOV 2023-JUNE 2024
● Talented call center representative with 5 years proven history providing top tier assistance to key customers. Proficient in management of complex issues while dealing with difficult personalities and de-escalating frustrated customers
● Conferred with sales teams and team leaders, to communicate targets, boost revenue and improve promotional strategies
● Devised and published metrics to measure organization's success in delivering world class customer service.
● Analyzing financial data, preparing financial reports, and providing financial advice to an organization
● Review and analyze to identify trends, anomalies and cost saving opportunities
Access2care, Houston TX — Call Center Representative APRIL 2020-NOV 2023
● Solving customer service inquiries, scheduling patient exams,
● Updating patients records
● Answer high volume incoming calls, emails, schedule and confirms appointments
● Inputs customer data into company systems
● Maintains customers confidence and protects operations by keeping information confidential
DILLARD’S INC Fort Worth TX — Call Center Agent
JUNE 2018-APRIL 2020
● Answered 10+ calls per hour, exceeding target rates by 16%
● Established knowledge of protocols, answering customer inquiries, and reducing wait times by 7+ minutes
● Resolved customer call complaints within 24 hours, reducing the likelihood of negative review by 68%
● Managed customer returns and complaints with an
understanding demeanor, increasing customer brand loyalty SKILLS
Project Organization
Microsoft applications
proficiency
Customer Service
Administrative Writing Skills
Verbal Communication
Microsoft Office Skills
Financial Analysis
Data Analysis
Financial Reporting
Patient
Quick Learner
Friendly
EDUCATION
HIGH SCHOOL DIPLOMA
ECORSE PUBLIC HIGH
SCHOOL
2015-2018
ECORSE,MICHIGAN
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