Customer Service Account Coordinator
Resume:
Katherine L. Richards
Cypress, CA
90630
Objective
To become a member of an advanced and motivated company, using my vast
industry knowledge and skills to continue the growth of my career
Summary of Qualifications Motivated self-starter capable of completing assignments without supervision. With a proven ability to handle a diverse workload. Excellent communication skills with the ability to adapt quickly to changing customer environments.
Work Experience:
Account Coordinator February 2019 – April 2020 5 Star Packaging Anaheim, CA
●Provide invoicing, processing purchase orders, collections, price quotes, customer service, shipping
●Process order estimates for 30-40 vendors monthly, i.e. Black Rhino, Western Corrugated Design, RTS, JELCO Containers
●Customer service related questions with all vendors
●Provide pricing and estimates for custom sized boxes to fit orders
●Process pricing size and quality of box type – foam, soft touch or laminate
Customer Service September 2008 – August 2018 City of Fullerton Fullerton, CA
Representative
●Take on and off orders for city services by telephone, correspondence and in person at a public counter
●Process incoming payments, accept cash and checks and count funds received against cash register amounts
●Provide information city services and the city in general to the public, answer customer questions and resolve concerns/complaints in person, by telephone or in writing
●Explain and interpret rules, regulations, and ordinances
●Prepare and mail bills/statements for sity services and compile and prepare periodic activity and usage reports
●Contact delinquent customers to make arrangements for payment or discontinuance of service
●Sort bills and checks and compute totals and check amounts received against billings
●Refer applicants to appropriate agencies and departments for other necessary payments, clearances, inspections and approvals and review records of other agencies as needed
●Perform a variety of specialized duties and other tasks related to the function of my department
●Operate a personal computer and applicable software to enter and compile data and produce statistical reports and correspondence
●Open, stamp and route mail
●Operate a variety of office machines and equipment
Q/A Coordinator August 2007 – September 2008 Time Warner Cable Media Sales Anaheim, CA
●Quality Assurance on 200 + Work Orders daily
●Rescue Installs on 100 + Accounts daily
●Speak with Customers to reschedule
Alert Supervisors
Coordinate with Dispatch and Quota Team
Media Sales Coordinator June 2004 – August 2007 Time Warner Cable Media Sales Anaheim, CA
●Administrative point person for the highest billing cable sales office in the Time Warner LADMA
●Support 10 Area Sales Manager on the coordination and scheduling of over 110 monthly accounts
●Assist in coordinating and interfacing with traffic and billing department, as well as assisting in various traffic and billing functions
●Answer multi-line phone
●Handle USP/UPS Shipments and Deliveries
●Handle all in-coming and out-going mail
●Set-up meetings with Networks
●Complete one sheet/Power Point Presentations regarding cable programming
Office Administrator/ September 2003 – June 2004 CINA Santa Ana, CA
Sales Secretary
●Assisted President and two salesmen with secretarial needs
●Placed invoiced, shipped and received orders
●Purchase product for orders
●Prepared Payables for accounting and assisted accounting with ledger for payables and receivables
●Handled terms for credit on new accounts and figured out payments on all past due accounts
Completing Family April 2000 – September 2003
Office Administrator/ October 1998 – April 2000 The Tape Factory Irvine, CA
Sales Secretary
●Assisted President and three salesmen with secretarial needs
●Placed, invoiced, shipped and received orders
●Purchased product for orders
●Prepared Payables for accounting and assisted accounting with ledger for payables and receivables
●Handled terms for credit on new accounts and figured out payments on all past due accounts
Office Administrator/ January 1998 – October 1998 C&S Products Orange, CA
Sales Secretary
●Trade Show Coordinator
●Invoiced orders
●Answered Phones
●Placed Orders for product and ordered office supplies
●Assisted President, sales office and accounting with secretarial duties
●Inventory Control (Spreadsheet/end of month inventory)
●Assisted with shipping/receiving
Financial Services Clerk/CSR February 1995 – January 1998 Baptist Foundation of Arizona Phoenix, AZ
●Opened and closed accounts
●Opened Investment Agreements (same as CD’s but not Federally backed)
●Handled account deposits, withdrawals and assisted customers with problems relating to these accounts
●Responsible for handling daily control of Debenture Program for 112 Churches in the Phoenix and Metropolitan area
This includes titling of notes, changing ownerships and re-titling notes that had been lost or stolen
Teller/Sharedraft Clerk and June 1993 – January 1995 Hershey Federal Credit Union Hershey, PA
Branch Representative
Education:
Rancho Alamitos HS, CA High School Diploma // General Studies // Windows XP
Various Computer Classes Microsoft Office 2000: Word, Excel, PowerPoint, Access
Word Perfect, Web/Internet, QuickBooks, Lotus, Peachtree, MAS 90, 10 key
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