Customer service representative

LYNDERICA WILLIAMS

Houston, TX ***** 682-***-**** *******************@*****.***

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Strong interpersonal skills

Claims Processing

Appointment Scheduling

Medical terminology knowledge

Stress Tolerance

Policy Adherence

Insurance Verification

Follow-up skills

EXPERIENCE

02/2022 to 04/2024 Healthcare Customer Service Representative CVS, Remote

Verified insurance coverage for appointments and collected co-payments as required.

Scheduled patient appointments, verifying accuracy of appointment times with providers.

Answered incoming calls, responding to inquiries from patients and other medical offices.

Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Assisted with filing of medical records and documents, maintaining accurate electronic files.

Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints. 01/2020 to 02/2022 Customer Service Representative Foundever, Remote

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

EDUCATION AND TRAINING

High School Diploma

Madison High School Tallulah, LA

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