Customer Service Support

OSCAR CASILLA MANCEBO

734-***-**** **************@*****.*** 4244 Hunters Cir. E, Canton, MI 48188

Bilingual graduate of Network Administration Certificate program. I am looking to utilize my skills and previous work experience to assist others however possible. My unique experiences working remotely make me a perfect fit for this position. My goal is to further my professional career while having the opportunity to use my passion and skill set to help others.

MAY 2022-PRESENT

BILINGUAL CUSTOMER SERVICE ADVISOR, Anthology

I work directly with students and their families to resolve customer service-related problems, troubleshoot Windows 10 System errors, assist with technological support for any computer-related problems, and guide students and families through the sign-on process and beyond. Bilingual support in both English and Spanish languages.

SEPTIEMBRE 2019- MARCH 2021

CUSTOMER SERVICE & TECHNICAL SUPPORT, Curb

I assisted customers and drivers regarding trip scheduling, billing, or any technical problems that arose while using the app. I provided support in both Spanish and English.

JUNE 2018 – AUGUST 2019

SALES & CUSTOMER SERVICE SPECIALIST, Intercontinental Hotel Groups

I assisted guests over the phone and via e-mail to reserve stays at Intercontinental Hotels located all over the globe. I routinely recommended locations and different vacation package options to guests specifically tailored to their individual needs to maximize their experience.

AUGUST 2017 – TO PRESENT

REMOTE SPANISH INSTRUCTOR, Italki

I teach beginning to advanced Spanish and English to a wide variety of students in a virtual online classroom setting. Students are provided with one-on-one lessons, given homework, and engage in practicing written and oral language skills.

JUNE 2016 – APRIL 2017

SPANISH & ENGLISH INTERPRETER, Language Line Solutions

Interpreted for clients around the world in a variety of settings including hospitals, schools, banks, 911 Emergency calls, and insurance companies.

APRIL 2014 – APRIL 2016

CUSTOMER SERVICE & TECH SUPPORT, XEROX

I assisted different companies in placing orders and maintaining their printers. I provided troubleshooting and technical support when customers called with a problem.

MAY 2018

CERTIFICATE IN COMPUTER NETWORK ADMINISTRATION, Northern Virginia Community College

I achieved this certificate, as well as a certification in Conflict Resolution during my time in an international college exchange program in the United States.

MAY 2017-MAY 2018

COMMUNITY COLLEGE INITIATIVE PROGRAM US Department of State

Maintained a 3.4 GPA while taking classes based around studying computer science.

•Bilingual in Spanish and English languages

•Advanced proficiency in Microsoft Office and WordPress

•Certifications in Computer Networking & Conflict Resolution

•Proficient in using Linux, HTML and CCS

•Extensive experience in customer service

•Organized and efficient at multitasking

ATHLETIC EXPERIENCE

I have been playing baseball on various recreational and semi-professional baseball teams since the age of nine years old.

I am a two-time MVP award winner during Juegos Caonados Tournaments in Mella, Dominican Republic.

2009 Mella Provincial Championship winner in the Dominican Republic

VOLUNTEER AND COMMUNITY SERVICE EXPERIENCE

While living in Washington DC, I completed an internship at a Non-Profit called The Family Place, in which I updated and maintained their website.

I completed over 100 hours of volunteer work while living in the United States at various organizations such as churches, community outreach events, and afterschool programs.

I previously volunteered at the Embassy of The United States in the Dominican Republic. I interviewed candidates for the Community College Initiative Program, the same one that I was awarded as a student in 2018.

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