Customer Service School Bus

Artavia Freeman

Beloit,Wi773-***-****

Summary of Qualifications

● Customer service professional offering 10 years of diverse experience through outstanding communication and problem-solving skills.

● Increased improvement in achieving customer satisfaction in building a strong rapport with customers and their guests, supervisors, and my fellow co- workers based on my professionalism and positive attitude.

● Reliable and detailed with the ability to work well as a team player and independently. EMPLOYMENT

School Bus Driver

2022-September-2024 March

Durham School Bus Company

Beloit,WI

● Adhere to company policy

● Time management

● Schedule management

● Safety Management

Production Packer January 2020- November 2020

Kettle Beloit,Wi

● Maintains a through working knowledge of the facility and its products

● Problem Solving

● Ability to lift 50lb

● Team player

Patient Services Representative January 2017- February 2019 St. Joseph Hospital Chicago, IL

● Clean work areas, equipment, utensils, dishes, and silverware

● Store food in designated containers and storage area to prevent food form spoiling

● Prepare a variety of foods according to customers’ orders following approved food diets for the customers and worked in the call center to take patients orders.

● Prepare a variety of beverages such as coffee, tea, and soft drinks

● Deliver food trays to customers in a timely fashion

● Worked in the café as a cashier and server

Customer Service Assistant June 2013- November 2017 Chicago Transit Authority Chicago, IL

● Interacts with and effectively assists customers in normal and emergency situations.

● Knows and understands the transit system fares, schedule, routes, transfer and connecting points and major interest in the Chicagoland area.

● Provides special assistance to mobility limited patrons.

● Provides assistance in the evacuation of persons from the CTA facilities and or vehicles as necessary and routinely performs stations inspections at the assigned station to check for cleanliness, equipment functionally, customer safety, and used different codes over the radio if there is an emergency or not, also provided security on the platform or station if there were a situation occur. Environmental Service Tech. 1 April 2010-November 2011 Lutheran General Hospital Park Ridge, IL

● Maintained neat appearance of patients’ rooms by high and low dusting and spot cleaning.

● Provided attentive oriented service to the patient by restocking supplies when needed and making sure the patient and their family are comfortable.

● Practiced infection control by cleaning isolation areas and rooms. Surgical Service Tech. April 2008-April 2010

Loyola Medical Center Maywood, IL

● Provided patient transport from various locations of the hospital to the pre- operating room for surgery.

● Ensured proper processing of specimens by taking it to the laboratory and practiced infection control.

● Provided attentive service to the registered Nurse ensure the proper supplies and equipment for the next surgery.

● Developed a rapport with patients of all ages, family, and visitors in a compassionate manner.

● Practiced as a team player volunteered in the surgical reprocessing department. EDUCATION

Bachelors in healthcare Management May 2016- present Colorado Technical University Online

Associate degree in Health Science Administration April 2011- May 2016 Colorado Technical University Online

Kennedy King College

SKILLS

Data Entry- 2 years’ experience

HIPPA Training, EPIC system

Microsoft word, PowerPoint, and excel- 5 years’ experience 10 key- 5 years’ experience

Customer service- 17 years’ experience

Medical Terminology- 1 year experience

OSHA Training

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