Technical Support Associate

Bindhu Shree.B

Address: ***W, Otis Ave

Salina Kansas - 67401

E-Mail: ****************.**@*****.***

Contact No.: +1-785-***-****

CAREER SNAPSHOT

Understanding and analysing issues faced by customers and providing a fix for the same through Software or Hardware support. Providing the best available Solution for all customer Queries within the warranty limitations.

WORK EXPERIENCE

1.Quberoot Analytics Business Analysis Advisor February 2019 - June 2023

2.Concentrix (Minacs Pvt. Ltd) Technical Support Associate June 2016 - March 2018

Key Responsibilities:

Provided first-level technical support to end-users on proprietary hardware and applications including installation basic usage and appropriate service level to warranty.

Performed troubleshooting techniques over the phone, Chat and by Email to identify and resolve issues.

Handling Onsite Engineer calls for additional assistance.

3.Pole To Win International Technical Support Associate November 2014 - March 2016.

Key Responsibilities:

Supported Customer for Technical and Game related quires. Also providing the missing stuff from the game.

Performed troubleshooting techniques via Email to identify and resolve issues.

ACADEMIC CREDENTIALS

Diploma in Computer science from Government polytechnic, Chintamani (2013)

S.S.L.C from Royal English Medium School, Bangalore ( 2010 )

ACHIEVMENTS

Resolution expert award for providing high FIX on Phone Cases.(June, 2017)

Best stack ranking award for having Consistence Stack Ranking (January, 2018)

Best performer award (March, 2018)

Best global stack ranking award at Pole to win (July, 2015)

Awarded for having Consistence Quality score of 98% at Pole to win(December,2016)

TOOLS USED

SAP CRM.

LOG Me In – Remote Diagnostic Tool.

Oracle Right now – Cross Platform tool to handle chat and Email Support

PERSONAL DETAILS

Name : Bindhu Shree.B

Father’s Name : Byrareddy

Mother’s Name : Geetha

Date of Birth : 3rd July 1993

Sex : Female

Marital Status : Married

Languages Known : English, Hindi, Telugu & Kannada.

Hobbies : Music, Travelling, Games, Gardening.

DECLARATION:

I hereby declare that the above particulars are true to the best of my knowledge. I believe you will find my skill set valuable and I can become a part of your organization.

Date:

Place: Salina Kansas (Bindhu Shree.B)

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