Medical Assistant Customer Service
Resume:
Lela Wedell
Baltimore, Maryland *****
Contact
Baltimore, MD 21226
*********@*****.***
Professional Summary
Dependable lead effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Education
All-State Career Program
Medical Assistant
2008 – 2009
CCBC Catonsville
Exercise Science
2007-2008
Northeast High School
Diploma
2006
Key Skills
Goal Minded
Team Leader
Staff Collaboration
Customer Service
Staff Management
Staff Training
CPR/AED Certified
Decision-Making
Arterial Blood Draws
Experience
2012 - PRESENT
Lead Phlebotomist Manager Frederick Health
Manage daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
Demonstrate technique/s using straight needles and/or butterfly needles.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Responsible for providing oversight and supervision of the phlebotomy team, including duties of the phlebotomists in the absence of the supervisor or manager. Responsible for the daily technical operation of the department to provide quality laboratory services to patients and physicians.
Demonstrates knowledge/competence in providing service to patients of all ages including neonate, pediatric, adolescent, adult and geriatric.
Performs aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis to obtain data, which may be used in diagnosis, monitoring and treatment of disease.
2009 - 2012
Lead Phlebotomist/Medical Assistant Mercy Hospital at Overlea
Demonstrates knowledge/competence in providing services to patients of all ages including neonate, child, adolescent, adult and geriatric.
Experience doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information.
Great leadership working in the fast-paced laboratory. Multi-tasking, well organized.
Demonstrate technique/s using straight needles and/or butterfly needles.
Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required.
Answer phones, e-mails, and faxes, Schedule appointments, Handle patient payments, File medical document.
2006 - 2009
Childcare Provider St. Paul’s Childcare
Experienced in childcare management issues and classroom management strategies.
Great communication skills. Persuasive and enthusiastic personality
Excellent leadership, organizational, and communication skills, as well as the ability to provide exceptional customer service.
Community Service
Varsity Softball Coach 2022 – Present
Maryvale Preparatory School
Travel Softball Coach
20018 – 2022
Gold Coast Hurricanes Travel Softball
2009 – 2018
Wagner’s Travel Softball
Youth Mentor 2013 – 2016
Big Brother Big Sister Program
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