Technical Support Scrum Master, Fault Management, Customer support

SURESH KUMAR SHANMUGA SUNDARAM Mobile: +1-469-***-****

E-Mail: ***************@*****.***

http://linkedin.com/in/suresh-kumar-shanmuga-sundaram-0b96163b In quest of professional enrichment in the areas of Project Operations, Switching, Operations & Maintenance and Technical Support with reputed organization in the Telecom Sector. PROFESSIONAL PROFILE

A competent professional with 15+ years of rich experience in Nokia Networks, Global Delivery Centre, Chennai. India as NSS Engineer, Team Lead - Fault Management Tier1/Tier2, Configuration Management, Translations, Deployment and Core Business operations

Knowledge on Native Cloud Kubernetes infrastructure and deploy UDM in CNF on boarding techniques

In various phases like operation, maintenance, support, routine Health checks, traffic analysis, software up gradation, Auditing, Acceptance, preventive, and corrective maintenance of Nokia DX200 platform MSC/MSS/HSS/NDS/HLR/UDM/IPA2800 and ATCA platform MGW systems.

Led a team of 40 technical resources for wired line switches (DMS-10, DMS-100/200, DMS-500, DCO, GTD-5, 5ESS) for North American project, Providing translation support to Frontier

A year experience in Quality Assurance Department of Telecom Switches in Hindustan Tele printers Limited

(HTL)-Chennai.

Certified Scrum Master

Certified Microsoft Azure Data Engineer(DP-203)

ITIL-Service Operations Certified

Root cause /Escape defect analysis and SIX SIGMA /Lean practices CAREER HIGHLIGHTS

Since Oct’23 SIMARN SOLUTIONS, IRVING, TX USA

Duration : Oct’23 to till date

Role : Systems Engineer (Deployment)

Project Assigned : NOKIA, Dallas -U.S.A

ROLE and RESPONSIBILITY

Deployments, integration of UDM on openshift and HLR/HSS on openstack environments. Post validations of deployments and configuration update on the NE's

Performed upgrade activities for HSS/HLR and performed health checks and validations

Documented new feature testing and CR's on UDM and HSS/HLR

Performed ATP testing on the internal and client lab. Validated E2E proposed test cases on diameter, LDAP and HTTP2 protocols.

Worked with production teams on the deployment, integration and upgrade activities.

Worked on the north bound interface access for KPI, FM, PM measurements.

Worked on the production ticket reproduction tasks in the customer lab and collected traces using tcpdump and internal logs

Since June’19 Nokia Networks, Global Delivery Centre, Chennai (India) Duration : Jun’19-Jun’22

Role : Lead – Translation Management

Client : Frontier -U.S.A

Products : Switches DMS-10, DMS-100/200, DMS-500, DCO, GTD-5, 5ESS ROLE and RESPONSIBILITY

Responsible for translations and provisioning of 911, PRI, Centrex, T1's, Analog Trunk groups and SIP trunks by working on orders received in the Provisioning work order system, as per customer standards and provide Customer support.

Review, evaluate, and participate in the Request for Proposal process to identify network and voice solutions that adhere to agreed standards. Maintains professional and technical knowledge by attending KT and workshops and reviewing technical publications.

Conduct regular resource utilization assessments to identify areas for improvement and cost reduction.

Mentor and coach staffs and ensure their continued training on technologies and tools.

Establish and maintain relationships with key suppliers and vendors, negotiating favourable terms and agreements.

Project resource size planning and implementation of infrastructure within premises

Manage staff on network and voice related activities, ensuring priorities are clear and tasks are understood as in SOW, assigned, and tracked to completion.

Develop and implement processes and procedures for the Telecom organization and drive continuous improvement in these areas.

Maintaining KPI metrics and timeliness completion of work orders. Since Jul’14 Nokia Networks, Global Delivery Centre, Chennai (India) Duration : Jul’14- May’19

Role : Lead – Core FM Tier2 /Configuration Management Project Assigned : Vodafone India

Products : Nokia MSC/MSS/HSS/NDS/HLR/IPA2800 and ATCA platform MGW systems ROLE and RESPONSIBILITY

Having Review call with care team, O & M & Central team for the successful and operations

Led the Core fault management and Configuration team, ensuring the timely detection, analysis, and resolution of network issues to maintain high service availability in Nokia DX200 platform MSC/MSS/MGW/HLR system.

Coordinated fault response efforts, working closely with cross-functional teams, and vendors to minimize service disruptions.

Developed and maintained detailed documentation of network configurations, protocols, and procedures, enhancing troubleshooting efficiency.

Conducted periodic network audits, identifying vulnerabilities and implementing security measures to safeguard against unauthorized access.

Since Aug’10 Nokia Networks, Global Delivery Centre, Chennai (India) Duration : Aug’10- Jun’14

Role : Senior Engineer – Core FM Tier1

Project Assigned : Vodafone-India (FM-NSS)

Products : Nokia MSC/MSS/HSS/NDS/HLR/IPA2800 and ATCA platform MGW systems ROLE and RESPONSIBILITY

Providing Technical Supports to region and Customers

Analysis, Planning, testing, making appropriate changes (H/W & S/W) as required

Troubleshooting and maintenance, Alarm analysis.

Audit and corrective/Preventive action to be taken in the network from the Learning’s/Technical note from the previous experience on Emergency and care cases

MSC Alarms analysis, troubleshooting, and preventing fault propagation and ensure network availability.

Performing checking on SS7 signalling link, signalling link load status, circuit states in CGR and clearcodes.

Implementing new platforms (ATCA, NTHLR) in FM operations Since Aug’06 Nokia Networks, Global Delivery Centre, Chennai (India) Duration : Aug’06- Jul’10

Role : NSS/BSS Engineer –Fault Management

Project Assigned : Vodafone-India

ROLE and RESPONSIBILITY

Worked on Nokia DX200 platform MSC/MSS/MGW/HLR systems, BSC. (Nokia BSC2i, BSC3i), BTS (Nokia Ultra site & Metro site)

To restore faults, services, network, and network components (NSS/BSS).

Perform activities based on full understanding of SLA

Investigate the alarm and resolution and Preventive Maintenance of Network Elements

Fault analysis to avoid frequent occurrence of failures, Ensure quality of process.

Escalate and follow-up Problems for fault restoration. EDUCATIONAL QUALIFICATION

Bachelor of Engineering from Dr. Sivanthi Aditanar college of engineering (Anna University, Chennai, India) with 76% of marks in the year of 2006. Specialisation: Electronics & Communication Engineering PERSONAL DETAILS

Address : 1127 Peacock Ln, Wylie, Texas – 75063 U.S.A Visa status : H1B

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